Awful Customer

My whole experience with the Orlando routes office was poor all around . The only good part about the experience was the driver who picked me up from the airport was very nice

it was not easy to find the shuttle; although all companies outside airport had same space for pickup; other companies were running more shuttles with fewer clients, yours was quite full ; which meant that more people appreciated the price offered;

Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using. Overall a good experience. I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed! Fortunately, I was 30 minutes early, but that was also noted that I was early!

Terrible experience. Did not get the car I was promised. I waited 2 hours at the counter, 4 cars were returned but she will not give me. She demanded extra 28 dollars per day for the Nissan Rougue that was promised.

Like: Give us an upgraded car for no extra price due to what they had available. Fairly priced.
Dislike: Wait time. Was worried about being late for my plane.