El coche muy bien,nos dieron uno de superior categoría y todo bien.Lo malo tener que pagar porque al final quien tenía la tarjeta de crédito era mi mujer y tuvimos que cambiar el contrato y nos cobraron bastante por ello y el tiempo de espera para recoger el coche también fue excesivo
“Log waiting 45 min on pickup, got dirty sedan but booked SUV”
About Sicily By Car:4.0/10
We booked SEAT ATECA SUV with high clearance, but got sedan SKODA Octavia low clearance car. This car not fit to our needs. Representative on desk was rude, and said if you do not want this car, do not rent, we don’t have any other car for you! Very bad for company reputation. Car was almost new, just 1000km on odometer, but was not clear full of dust.
On pickup was really long queue we waiting 45 min before getting to desk.
Drop off was fast and good.
Was disappointed that the car rental had been cancelled as our flight was 2 hours late, lady was quite helpful but we did end up paying more for a different car (I think this is a trick they use). On a positive note, they did speak english
About QEEQ:7.0/10
Customer service was good, although the wait on the phone was quite long and
The pickup process was excruciating with a very kong wait. Literally no other company had queues as long as Sicily By Car. There were 3 reps working but with all the attempts to up sell on car type and size, insurance, accessories, etc, it took 4 times as long to check out. By the time we made it to the counter I just wanted our car so we could begin our holiday. After check out, everything with the car went fine.
About QEEQ:10.0/10
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