Decent Had to walk for 15-20 mins from terminal 2 to 1 to reach the counter.

Added insurance without noticing initially, trusted the chubby female clerk too much. Originally rented an Audi but got a lower grade car.

The staff turned cold as soon as they saw I was Chinese, and didn't want to say a word.

The return service was acceptable, but the pick-up in Madrid was problematic as we arrived at 12:30 AM and no one was working. The next day, they gave us a hard time and refused to accept a Chinese credit card for the deposit, wasting hours of our time. It was a terrible experience with very rude staff.

Avis and Budget at Madrid Airport share the same office. There's no difference between them.

fue exacto al contratado en la pagina, solo tuve que dejar 75 euros por deposito de combustible

excelente para rentar vehículos. sería bueno que especifiquen que empresa requiere tarjeta de debito o cuales solo descrédito, en países distintos (colombia por ejemplo)