Compliquée, comme toujours avec GoldCar!

All good, no problems, deposit was a bit harsh!

The lady at the counter of basel MLH Airport was super rude and did not have the car inspire I waited one hour .

Retrait au guichet interminable, une voiture dans un très mauvais état, intérieur très très sale. Voiture récupéré avec un problème mécanique et un défaut électrique. Vente additionnelle du conseiller abusive!

See below. The staff were relentless in giving the hard sell for extra more expensive insurance to the point of harassment and threats about financial loss. On returning the car the same staff then refused to speak English

I have booked a car in Toulouse for 5 days at a good rate of 93€. When I arrived to pick up my car the staff was very pushing and very demanding to add on top of this price an insurance fees of 137€ to cover all risk... + 50€ to get out of the border + 8€/day to be upgraded etc.... I said that I was not interested so the agent sounded upset and became not very friendly ! He demanded me to sign several papers to says that in case of any problems (even not responsible) I would be charge a lot of money + they withdrawn from my account 1215€ as caution!!!! The pressure was very hard and on top of that when I took the car the front tyres were totally worn out... The hostess could change the car since she had no other keys!!! I sent the pictures of the car and the tyres the next day morning and requested the full insurance because of the risk to drive such car, but I was answer that it was not possible and they only propose to change the car.... But that meant to do 250kms more for me !!! So I drove very carefully and I canceled several destinations ion the maintain because of the technical and finacial risks. I have booked a lot of cars in my life (I am 55yo) and it is the first time I am so stress and unhappy.