collecting the car was really easy

Good

The model provided at pickup was smaller than the original reservation, causing our luggage not to fit. After explaining the situation to them, we were told that we either take the smaller car, cancel the order, or pay extra for an upgrade. We spent 2 hours trying to resolve the issue with the rental company’s customer service but were not satisfied with the outcome. Since we couldn't afford to waste more time, we opted to pay extra for the upgrade.

The store has Mercedes C-series and E220D series cars, but refuses to provide them.

Extremely negative review. They forced us to pay for full insurance, otherwise, they wouldn't let us pick up the car. After a 10-hour flight, arriving late at night with an elderly and a baby, and it was raining outside, they made us wait for an hour until we paid for the full insurance to get the car. I've never encountered such an agent! I've driven in Europe at least 5 times, rented from Sixt in Norway, France, and Italy, and used QEEQ in Germany. For these four trips, I used the same Hong Kong license with basic insurance without any issues. But this time in Paris with Avis, the customer service claimed I needed to pay for full insurance because my license wasn’t an international one; otherwise, they wouldn’t let me pick up the car. After nearly an hour of negotiation and no other choices with my family waiting, I had to agree. My phone hadn't been activated in France yet, so I couldn't contact QEEQ. Later, we asked nearby rental companies Eurocar and Sixt, and they all said the same thing: an English translation on the driver's license is enough, no need for an international license. Clearly, Avis was scamming us to make more money under the guise of requiring an international license. Adding money means you can pick up the car, otherwise, you can't; what kind of policy is that? Moreover, the return location in Paris city center is very inconvenient. I will never use Avis again.

Fuel tank was not full upon pick up and staff did not let me know I just needed to return as it was, they told me to fill it up to max, which apparently when I returned was not supposed to.