Far exceeded my expectations.

いわゆるレンタカー会社集まったビルとは別のところにあるのが、少々わかりづらかった。でも車はいい状態だし、スタッフも良好。空港へのシャトルが多少時間かかるので、余裕を持っての利用を。

便利で安い！

only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.

The whole third party booking was a bit confusing. Instructions for pickup were not real clear. Routes definitely pushes add ons, insurance, i-pass, etc.

Overall experience exceeded my expectations. Only issue was the ~40 minute wait for the shuttle bus from the car rental center at O’Hare. Returning the care was very quick and easy thanks to a guy not working behind the counter, otherwise I would have been waiting in line for probably 20-30 minutes.

Routes is off-site and not in the new car rental building at ORD. It was not difficult to get to, but required a second van trip. Person behind the counter seemed anxious to leave and not very friendly, but the process was smooth and efficient. A Jeep Wrangler was substituted for the Rogue. It is very boxy and not fun to drive as it was very windy. When we got the car, no one volunteered to go over the controls and features. However, when asked, one outside worker did a pretty good job of showing them. It is easier to get in and out of Routes than it is the car rental building at ORD.