Value and smoothness.

J.Cairns

Canada

Reviewed: Tue, Aug 27, 2019

About Hertz: 8.3 /10

I would appreciate it if your staff was more aware of 3rd party booking conditions. Also, I don’t appreciate your staff automatically tacking on a 2 hour charge at drop off when I was on time. I don’t think that I should have to contest a charge that clearly wasn’t necessitated.

About QEEQ: 10.0 /10

Your re-booking for a better price was excellent. I certainly recommended friends to you when this happened. Also, details about what to expect, and what I should avoid when dealing with the car rental company were very much appreciated.

Medium SUV | Toyota RAV4 or similar

1 days rental

Relevant Reviews on Hertz CALGARY INT'L AP

Cyril Marcus

Canada

1 days rental

Reviewed: Tue, Jul 23, 2024

About Hertz: 6.0 /10

There was no Chinese service at both the pickup and drop-off locations. I booked the car for 3:30 PM, but I had to wait at the airport for over four hours until almost 8 PM to get the car. I bought the insurance recommended by the staff, who said that I didn't need to return the car with a full tank. This already made me unhappy. Additionally, they gave me a brand-new car with a very strong new car smell. Especially after being parked and exposed to the sun for a while, the smell inside the car was so strong that I felt nauseous. During our self-driving trip, I didn't dare to close the windows. This rental experience made my family very unhappy during the trip.