Very enjoyable

The service was very quick, and I also got winter tires for an additional $20 per day.

We booked a car at a location that wasn't in a busy area, but when we arrived, the office was closed. We had to call a nearby location and then take a cab to pick up the car. Fortunately, it worked out, but it did waste some time.

Damages were not pointed out or checked together proactively. The extra driver fee included not just a per-person charge but also an additional airport fee, which I cannot understand. Moreover, no explanation was provided at the counter while handling the paperwork. Additionally, the Mazda CX-9 is considered a mid-size to large SUV, but the GMC we received doesn't seem to be of the same type or size.

They still tried to sell insurance, and we eventually bought it because we were unfamiliar with the area. No Chinese service was available.

I would appreciate it if your staff was more aware of 3rd party booking conditions. Also, I don’t appreciate your staff automatically tacking on a 2 hour charge at drop off when I was on time. I don’t think that I should have to contest a charge that clearly wasn’t necessitated.

Your re-booking for a better price was excellent. I certainly recommended friends to you when this happened. Also, details about what to expect, and what I should avoid when dealing with the car rental company were very much appreciated.