Bad experience from the counter staff who inspected the vehicle at drop off.
Given an old scratchy c
R.John
Malaysia
Reviewed: Thu, Aug 29, 2019
About Europcar:5.0/10
The car given was an old car; may be 10 years old model with lots of scratches. As our flught to KUL was delayed by 4 hrs, we could pick up the car after midnight. Though we, me and my father, managed to make the staff mark many scratches on the vehicle at night, it seems a couple of scratches were not marked. This was pointed out by the EuropeCar staff at drop off, who treated me & father badly. The scratch seemed rusted and atleast 2 months old. We are frequent travelers and this is the first time ever we were treated as if we did some grave mistake, that too after giving us an old car with lots of scratches. The staff who spoke to us rudely commented that he will check with EuropeCar management before releasing MYR 1000 taken as deposit.
Please take this up with them and kindly help to get us the deposit without delay.
Thanks
Renjith
“Very smooth transactions and knowledgeable staff”
About Europcar:10.0/10
Like: Staff are great and vehicle was great Dislike: Nothing
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Bad experience from the counter staff who inspected the vehicle at drop off. Given an old scratchy c
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