Europcar - Kuala Lumpur International Airport Information, Car hire Instructions & Policies

Like: Gööd car condition n pricing .

Like: Staff are great and vehicle was great
Dislike: Nothing

Like: car good condition

The service was great, very friendly and helpful. He helped me use the GPS and was very attentive at the pre-inspection pointing out miniscule scratches which I overlooked.

pretty old car compared to the rest of the car rental company in KLIA, cockroaches crawling inside car. engine rattling and sometimes hard to start up car. Time to replace aging fleet

I didn't get the car exactly as I had booked. I booked a Honda crv (medium suv) but the car received a nissan x-trial which is a small suv. However, the car that gets received can drive well. There is no problem. In summary, I am not satisfied with not getting the car as I have reserved.

1. Car smell likes old rug with sweat smell 2. Tires are different between front and back which is Continental and Ling Long. Also, tires are out of date should be replaced which almost kill us as it couldn’t hold on the road when it’s raining. Importantly, I checked their pressures. The left front was 26 which is lower than usual 31 and right front was 40 which is higher than usual 31. 3. The functions of the car is very poor. The side mirror is manual adjustment which is very old fashioned for 20 years ago. Even my first car is electrical adjustment. Air conditioner couldn’t changed the temperature. I tried to set the temperature to 30 celsius degrees. It turned out to be cool mist and temperature still 20 celsius degrees. 4. No ABS which is very crucial as I drove to Cameron Highlands and Genting Highlands which have many steep turns. This car almost killed us when I drove back. There were many steep ramps and I lost in control with the wheels. Brakes were locked. I had to used the hand brake. The car almost fell from the road and dropped from mountain clip. The car was on the opposite side of the road almost be hit by the car from the other lane. Luckily, they saw my car was not in control and they stopped in time. 5. No remote key . 6. I couldn’t start the car more than 10 times It’s very scary as i was on mountain. 7. When I turn, the car had noise sound like broken shock. 8. Window wipers were in wrong place. Poor visibility and wipers were broken. After it wiped u can see that the water still left on the window. 9. When I drove the car on the straight road, i found that the car was always go right. 10. The steering wheel is very heavy likes it’s not a power steering wheel. I asked to chang the car when picked up but the officer said that no car at all which was not true as I saw many car in that parking lot. I never encountered with the poor car like this car before in my 15 years experience of driving.

The staff doesn’t speak much English and the car was unwashed and dirty.

Car was ready for me when I arrived and the staff was very professional. Delayed was caused by the card limit on my debit card.

Everthing is good except pick up time was very lobg

European is giving second disappointment. First, car air conditioning broke down and requires car be changed giving us inconveniences. Second, car was not at designated location although it had been confirmed via email. Please improve.

The car given was an old car; may be 10 years old model with lots of scratches. As our flught to KUL was delayed by 4 hrs, we could pick up the car after midnight. Though we, me and my father, managed to make the staff mark many scratches on the vehicle at night, it seems a couple of scratches were not marked. This was pointed out by the EuropeCar staff at drop off, who treated me & father badly. The scratch seemed rusted and atleast 2 months old. We are frequent travelers and this is the first time ever we were treated as if we did some grave mistake, that too after giving us an old car with lots of scratches. The staff who spoke to us rudely commented that he will check with EuropeCar management before releasing MYR 1000 taken as deposit. Please take this up with them and kindly help to get us the deposit without delay. Thanks Renjith

We rented a new car.

The car is a bit old but driveable. The staff is helpful and friendly. We only take 10 min. to drive off.

予約時間にも関わらず車の準備が出来てなかった上にガソリンもないとの事で事務所で1時間近い待ち時間が発生しました。車両コンディションは問題ありませんでした。

Good service,

Satisfactory

Overall good. Couldn't find the staff at the entrance when returning the car, but the service attitude was great!

Not bad, picked up the car at 3 am. The staff was quite enthusiastic and upgraded the car model for free. The car's condition was average, having already driven over 40,000 kilometers, but the body was covered in scratches almost all over.

Very dissatisfied with the counter service.

This was my first time renting a car overseas, and here is my overall experience: After arrival, I was quite confused and couldn't find the car rental location. The order only mentioned 'in the airport,' and contacting the car rental service didn't help with the exact location. However, when I contacted the car rental company mentioned on my order, a Chinese-speaking representative answered and asked for my location (I was at Gate 3 of the international arrival hall at that time). He said he would send someone to find us immediately. After waiting for half an hour without any contact, we asked airport staff for help in English, using a lot of gesturing, and wasted quite a bit of time finding the rental counter. The car was good and worked well. Being inexperienced, I didn't realize that the fuel tank should be full when picking up the car. I signed for the car with the tank at 70%. Upon return, I also left the tank at 70%. The staff took out the rental agreement I had signed, which showed the fuel tank should have been 100% full. I didn't argue and paid a fuel fee of 15 MYR. Lesson learned. Returning the car was just as difficult as picking it up. I couldn't find the drop-off location and didn't contact the car rental service because I knew they wouldn't know either. Eventually, I called the rental company, and a Chinese-speaking representative informed me that there was no actual office at Johor Bahru Airport even though I chose to return the car there. They had to send someone to pick up the car, which took 40 minutes. To be fair, I did return the car a day early, which might have caused them to be unprepared. Overall, while the rental and use of the car were good, the pick-up and drop-off experiences were very disappointing.

The service was good, but the car condition was just average.

The service was reasonably enthusiastic, but there were too few staff who spoke Chinese.

Europcar's office inside the airport is convenient for picking up and dropping off the car. I called the counter around 11:30 PM to solve the no-start issue, and their service was very good. They proactively offered a higher-class car from the mechanic if the car couldn't be fixed. However, the vehicle maintenance or quality wasn't sufficient.

The car pickup was fast, but the baby car seat we reserved was very dirty, so we didn't use it for our child and the money was wasted.

There are two terminals, and finding the rental car company took a lot of effort.

The car was an old model Nissan Serena. When returning the car, I found it had been hit in one place. I am unsure if this happened before or after I rented it, but I ended up having to pay 400 MYR. Additionally, paying by card required an extra 300 MYR fee.

The pickup location is hard to find. The drop-off location is even more difficult to locate, not obvious at all, making temporary parking very inconvenient.

Did not get the car

Picking up and dropping off the car was quite convenient.

No Chinese service, car condition is average.

The store is easy to reach and the service is quick.

They kept trying to sell additional insurance and a fast pass card if I didn't buy. It felt uncomfortable.

The car wasn't great, but the service was quite good.

The car was good and worry-free.