When returning the car, I wanted to ask about paying online for using the highway, but the staff didn't respond and were unwilling to help.

I've rented many times before and it was fine, but this time the attendant was awful.

The WORST rental car experience I have ever had! 1) Added an emergency road service with extra charges to my order without clear notification at the pickup. Finally ended up with USD 62 more than the original order! 2) The vehicle was a very old Hyundai Elantra (if not a Toyota, it should be a Hyundai Sonata)---poor conditions with high mileage (over 40 thousand miles). This is the worst rental car experience I have ever had! They added an emergency road service at pickup without clearly informing me, resulting in an additional charge of 62 USD. The car was supposed to be a Toyota Corolla, but it was an old Hyundai Elantra with high mileage and poor conditions. If it had to be a Hyundai, it should have been a Sonata, not an Elantra. I swear I will never choose Thrifty again.

Very good, no hard sell like mentioned online.

They tried to sell extra insurance at pickup. Make sure to carefully check for any additional charges before signing. Just insist you don't need it, and it will be fine. The car's condition was good, it was a fuel-efficient, lightweight Japanese car, and the speed was decent. Returning the car took only a minute.