Search for reach rental Car Hire in Los Angeles

APPALLING!

D.NEALE

United States

Reviewed: Mon, Sep 2, 2019

About reach rental: 4.0 /10

Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people

About QEEQ: 8.0 /10

reach rental

LOS ANGELES AIRPORT(LAX)

Los Angeles

United States

Medium SUV | Honda CR-V Guaranteed model

1 days rental

Relevant Reviews on reach rental LOS ANGELES AIRPORT

Quinn Michelson

United States

1 days rental

reach rental

Los Angeles

United States

Reviewed: Tue, Oct 22, 2019

About reach rental: 4.0 /10

There is no communication between customer service agents. The guy at the airport was indifferent and showed no consideration for a lady picking up the car. He didn't mention the bank card discount. Without a chat history on WeChat, it would be difficult to prove anything. Two days after renting the car, I wanted to extend the rental. I contacted their customer service online, but it was like the store was closed - no response all day. Luckily, I reached them through the app platform. Otherwise, it would have been a disaster. As fellow Chinese, why make things difficult for each other? This company's prices are not low compared to others. They even asked to switch cars with me, and when I agreed out of goodwill, they turned their back on me. Not all promises made over the phone were kept. So, don't bother being nice to people who won't appreciate it. It's purely a transaction.

About QEEQ: 10.0 /10