You get what you pay for in this world! Learnt the hard way.
Australia
Reviewed: Wed, Sep 4, 2019
About CARHOOD:5.0/10
The vehicle old done over 120000km.
The vehicle had terrible vibration from rear wheel. Could contact them on drop off. Would never book again with them. Cheap and cheerfull. Car was not new and nothing like that on the photo. Terrible.
This company is very reliable. It operates as a platform where individual owners rent out their cars, so the availability of vehicles can be inconsistent. However, they were very proactive in resolving any issues I encountered. Initially, we swapped the car to a BMW, but the windshield washer didn't work. Then they replaced it with a Camry, which did take some time, but they were very dedicated to solving the problems. Excellent service.
I was very satisfied with this car rental. Firstly, the price was very cheap, less than 100 AUD for 4 days. I was worried that renting an SUV from Nissan at such a low price wouldn't be good, but the car turned out to be very nice, very new, and easy to drive with a push start button. The owner, a very nice white man, warned us about the 200 km per day mileage limit, which we didn't exceed. After returning the car, the owner even drove us to the airport. Overall, it was an excellent car rental experience!
I needed assistance from the customer service desk at Brisbane airport, as the quoted phone no. for Carhood was not replying. After help, everything went very well - the car was larger than expected but was an automatic and not the expected manual. But fantastic value!
Like: The vehicle I got was pretty much efficient on fuel and clean inside and out. Transfers to and from airport was quick and well communed by staff. Also, having experiences with other car rentals to my surprise I found them providing with inbuilt navigation at no extra cost. Cheers! Dislike: 12v socket was faulty that kept me from charging the phone as it is essential while taking long journeys.
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You get what you pay for in this world! Learnt the hard way.
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