We had already paid for a full-size SUV, but upon arrival, they told us we had reserved a compact car and insisted we pay extra for the larger vehicle. Being forced into an upsell felt really unpleasant.
They attract customers with low prices, resulting in extremely long queues. You have to wait at least 40 minutes, while other rental companies almost have no queues. Because of the crowd, BUDGET's staff were rude and deceived customers!! I had already chosen insurance and paid in full online. After waiting for a long time, I was in a hurry to pick up the car. However, the counter staff aggressively sold us insurance. We said we didn't need it, but they still made us sign and charge an amount equal to the 5-day rental fee. It's terrible.
Even though I took the maximum on insurance the counter staff person said I was not fully insured and advised I take extra insurance - which I did.
I then hired another car that I also booked via easy car and this was fully insured.
Why the difference - I will see with my next car hire if this follows the Boston hire or the Minneapolis car hire.
Don’t understand why the difference
About QEEQ:10.0/10
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