Car was dirty at pick up. Had to request to get it vacuumed. Other than that great experience.

You can't imagine how terrifyingly dirty the car was.

The rental company forced a larger car on me when I specifically asked for a small one. The service was terrible, and I definitely won't use them again! I suggest finding a more reliable rental company.

This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend

Ordered a compact, Rio or similar, but got the biggest car in the lot! A Dodge Durango no less! Lovely car to drive, although very thirsty. No complaints.

Got a brand new car from them, pretty happy

Easy to use app, love it