Conforme à mes attentes

The promised car model was not available at pickup. Only small Hyundai models were available, which was disappointing and seemed suspicious. It's rare for none of the five promised models to be available.

The rental agent tried to sell additional insurance at pick-up, but the airport staff were all very friendly and had great service attitudes.

MINA's enthusiastic reception made us very satisfied.

The regular member lounge is quite large, but there are many people, and the wait was about half an hour. The line for Gold members is shorter.

In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.