Great car, unfriendly counter staff

This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend

Pick up & drop off service was ok. However, whenever I called to contact office, they never get the call.

Good price with fare car. Nice ! I will rent again.

Great staff at the location. Fast and efficient and the cars were clean and read to go.

Great price and very easy to use.

If you rent a car and it’s should be the car you rent and I did not get that

The car was great. I got a Jeep Wrangler Sahara instead of the intermediate size car I requested. It was more expensive on gas but was very comfortable. The main issue I had with them is that I had to call my insurance to confirm that I was covered for rental cars even though I provided a copy of my pink insurance card.

Great place to book a car rental at a good price. The price protector saved me another few dollars on an already great price.