Had to call twice to receive my booking. All I had was a reference number when booking number was required.

Rear demist wasn't working and new rubbers needed on front windscreen. Other than that car was great and easy to drive.

Car was old and in terrible condition. Our contract stated remote locking but the key was broken and with 3 kids this was not ideal. The car had a broken front bumper and other damages around the car. Customer service was really poor. One agent (the car washer) abused my wife and was very confrontational. Reported it to head office (as the car washer told us to) and Dean who we spoke to was very helpful. The car, whilst old, did run well and was the model we booked (just a pity about the locking system being broken and the agents not being bothered).

Collection is not “a few minutes” from the terminal more like 20-30mins. Booked to return at 12noon, not possible had to be there at 9am if we wanted a lift to the airport. Car was old over 212,000km with a tired interior. Just about made it as a cheap run around but wouldn’t use again. Counter staff couldn’t care less, ended up having to get an Uber to the airport. Oh and all this having taken a $4k deposit.

The add ons requested were not installed and the car was only three quarters full of fuel!! Once we got all that sorted we were on our way.

Booking process was good

Thanks for everything, it was great experience. Sarah is a great girl and good customer care.

Keep it up boys