Car pick-up: Not too bad
Car drop-off: Terrible (to the point that I don't even want to use Hertz again)
Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that.
Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them.
I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer.
At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed.
I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional.
I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz.
Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
They keep pushing insurance sales and claim that the insurance you purchased domestically is unreliable. They also recommend paying extra for a better car model. Just stick to your original plan and options and ignore their suggestions. The car had many scratches, probably because I didn't buy their insurance, and they didn't confirm the vehicle's condition or exterior with me. The car's exterior was also not cleaned properly.
We were told that the car we originally rented was swapped for a larger one, which created parking issues in the city. There was also a problem with the shuttle service when we picked up the car, and we had to walk to the parking lot ourselves under an extremely hot sun and a considerable distance. When returning the car, the staff were very rude. We didn't know where to park and were told to park wherever we saw their signs. However, since the car was large, we took a while to park and were scolded by the staff, which left us very shocked. They did not provide any guidance and appeared very impatient. We will definitely not consider Hertz again.
Pickup and drop-off were very convenient, but what's this 21% about? Are the listed prices not including tax? But the tax is only 10%, right?
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Terrible service from Hertz
Relevant Reviews on Hertz AVE ATOCHA RR STN
Yale Valentine
-
-
-
-
View more >Marjorie Nelly
-
-
-
-
View more >Darren Whit
-
-
-
-
View more >Sebastiane Roger
-
-
-
-
View more >Bowen Carroll
-
-
-
-
View more >