Hertz, Ave Atocha Railway Station Station Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Ave Atocha Railway Station Station Information, Car hire Instructions & Policies

Address

GLORIETA EMPERADOR CARLOS V,S/N P3 - PLANTA 0,28045,ES

Telephone

+34902023932

Pick-up Instructions

Please go to parking 3 of the train station for pick up. From inside the station, follow signs to "Puerta de Atocha", car parks P2 or P3 sign, You’ll eventually find yourself in the newer terminal. After entering, following the signs of "Alquiler de coches/car rental", you will get to Hertz counter. Please contact 902023932 if needed. Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Drop-off Instructions

From inside the station, follow address and signs to "Car Rental Parking/Aparcamiento coches alquiler", follow the P2 or P3 signs. You will get to Hertz counter. Parking Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.510798 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Nissan Evalia 7 Seats, Volvo S60 A4 Perf Volvo S90, Mercedes E Class, Mercedes S-class, Bmw X3, Extraordinary (bmw 5 Series), Audi A5 Cabriolet, Volvo Xc90, Bmw X4, Mercedes Glc, Toyota Hiace, Fiat Fiorino, Toyota Proace 5m3, Renault Master 10m3, Ford Transit Custom, Mercedes Sprinter Refrigerated, Daily Hayon 20m3, Renault Trafic, Infinity Qx 80-4wd

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full Driving License issued in Spain

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 15.75/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

EUR 14/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Kia Niro 1.5 Hybrid,

EUR 1015 for Rn. Megane E-tech Electrico,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Opel Mokka,

EUR 1102.53 for Skoda Fabia,

EUR 1106.78 for Special,

EUR 1110 for Volvo Xc60 Aut,

EUR 1162.12 for Volkswagen Golf,

EUR 1191.92 for Fiat Tipo Station Wagon,Renault Zoe Electric,

EUR 1200 for Fiat Tipo,Fiat 500x Or Similar,Ford Fiesta,Fiat 500,Fiat 500c,Mercedes Smart For Two,

EUR 1400 for Citroen C4 Cactus,Chevrolet Aveo,Compact,Ford Galaxy,Ssanyong Rodius,Skoda Octavia,Mercedes Classe A Automatique,Hyundai Tucson,Mazda Cx-30,Opel Mokka,Bmw 216,Fiat 500 Electric,Peugeot 508,Skoda Kodiaq,Ford Kuga,Mystery Car,

EUR 1500 for Mercedes C-class,

EUR 1508 for Compact Elite,

EUR 1600 for Renault Traffic,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Mercedes Glc,Audi A3 Convertible,Skoda Karoq Suv Aut,Mercedes-benz Cle Cabriolet *model Guaranteed*,

EUR 1010 for Toyota Corolla,Ford Kuga,

EUR 1080 for Peugeot 2008,

EUR 1200 for Lexus Ux 300e,Crossback E Tense,Peugeot E 208-electric,Fiat 500 Electric-electric,

EUR 1800 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,Toyota C Hr,Bmw Series 1 Hatchback,V5 Audi Q5 Inc. Gps-4wd,Jaguar E-pace,Kuga Winter Tyres,

EUR 2000 for Mercedes E Class,Volvo S60 A4 Perf Volvo S90,Mercedes E250 Convertible,Fiat Abarth Cabrio,Toyota Hiace,

EUR 2800 for Bmw X4,Volvo Xc90,Bmw X5 4x4--4wd,Bmw X3,Mercedes S-class,

EUR 2200 for Maserati Grecale Gt 2.0 V Hybrid,

EUR 3500 for Infinity Qx 80-4wd,

EUR 3000 for Model 3 Lr-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris 1.5 Hybrid,

EUR 750 for Fiat Fiorino,

EUR 775 for Ford Puma Hybrid,Hyundai Hb20,

EUR 790 for Audi A3,Peugeot 5008,Jeep Compass,

EUR 800 for Toyota Proace 5m3,

EUR 805 for Chevrolet Lacetti,Hyundai Ioniq,Toyota Chr,Citroen C4 Spacetourer,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Mini One Cabrio Aut,Volkswagen T-roc Cabrio,Volkswagen The Beetle,

EUR 900 for Renault Master 10m3,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Citroen C4 Cactus,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Fiat Tipo,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Chevrolet Aveo,

EUR 1200 for Fiat 500x Or Similar,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini One Cabrio Aut,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Fiat Tipo Station Wagon,

EUR 1400 for Compact,

EUR 1200 for Lexus Ux 300e,

EUR 805 for Toyota Chr,

EUR 1400 for Audi A3,

EUR 790 for Audi A3,

EUR 1200 for Crossback E Tense,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Ford Fiesta,

EUR 1191.92 for Renault Zoe Electric,

EUR 809 for Suzuki Jimny,

EUR 775 for Hyundai Hb20,

EUR 3000 for Model 3 Lr-electric,

EUR 1800 for Mercedes Glc,

EUR 1400 for Ford Galaxy,

EUR 1400 for Ssanyong Rodius,

EUR 3000 for Polestar 2,

EUR 1800 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Skoda Octavia,

EUR 1400 for Mercedes Classe A Automatique,

EUR 1000 for ,

EUR 1080 for Kia Niro 1.5 Hybrid,

EUR 1800 for Toyota C Hr,

EUR 1400 for Mazda Cx-30,

EUR 950 for Ford Transit Custom,

EUR 805 for Citroen C4 Spacetourer,

EUR 1400 for Opel Mokka,

EUR 790 for Peugeot 5008,

EUR 1400 for Bmw 216,

EUR 1800 for Bmw Series 1 Hatchback,

EUR 1800 for V5 Audi Q5 Inc. Gps-4wd,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Mercedes E Class,

EUR 2200 for Mercedes E-class,

EUR 2800 for Bmw X4,

EUR 2800 for Volvo Xc90,

EUR 2800 for Bmw X5 4x4--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Fiat 500,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500c,

EUR 1200 for Fiat 500 Electric-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Skoda Karoq Suv Aut,

EUR 2000 for Mercedes E250 Convertible,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Toyota Hiace,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Toyota Corolla,

EUR 1400 for Peugeot 508,

EUR 1400 for Skoda Kodiaq,

EUR 1400 for Ford Kuga,

EUR 1800 for Kuga Winter Tyres,

EUR 1010 for Ford Kuga,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Mercedes-benz Cle Cabriolet *model Guaranteed*,

EUR 2800 for Bmw X3,

EUR 2800 for Mercedes S-class,

EUR 1400 for Mystery Car,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Kia Niro 1.5 Hybrid,

EUR 1015 for Rn. Megane E-tech Electrico,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Opel Mokka,

EUR 1102.53 for Skoda Fabia,

EUR 1106.78 for Special,

EUR 1110 for Volvo Xc60 Aut,

EUR 1162.12 for Volkswagen Golf,

EUR 1191.92 for Fiat Tipo Station Wagon,Renault Zoe Electric,

EUR 1200 for Fiat Tipo,Fiat 500x Or Similar,Ford Fiesta,Fiat 500,Fiat 500c,Mercedes Smart For Two,

EUR 1500 for Mercedes C-class,

EUR 1508 for Compact Elite,

EUR 1600 for Renault Traffic,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Mercedes Glc,Audi A3 Convertible,Skoda Karoq Suv Aut,Mercedes-benz Cle Cabriolet *model Guaranteed*,

EUR 1010 for Toyota Corolla,Ford Kuga,

EUR 1080 for Peugeot 2008,

EUR 1200 for Lexus Ux 300e,Crossback E Tense,Peugeot E 208-electric,Fiat 500 Electric-electric,

EUR 1800 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,Toyota C Hr,Bmw Series 1 Hatchback,V5 Audi Q5 Inc. Gps-4wd,Jaguar E-pace,Kuga Winter Tyres,

EUR 2000 for Mercedes E Class,Volvo S60 A4 Perf Volvo S90,Mercedes E250 Convertible,Fiat Abarth Cabrio,Toyota Hiace,

EUR 2800 for Bmw X4,Volvo Xc90,Bmw X5 4x4--4wd,Bmw X3,Mercedes S-class,

EUR 2200 for Maserati Grecale Gt 2.0 V Hybrid,

EUR 3500 for Infinity Qx 80-4wd,

EUR 3000 for Model 3 Lr-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris 1.5 Hybrid,

EUR 750 for Fiat Fiorino,

EUR 775 for Ford Puma Hybrid,Hyundai Hb20,

EUR 790 for Audi A3,Peugeot 5008,Jeep Compass,

EUR 800 for Toyota Proace 5m3,

EUR 805 for Chevrolet Lacetti,Hyundai Ioniq,Toyota Chr,Citroen C4 Spacetourer,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Mini One Cabrio Aut,Volkswagen T-roc Cabrio,Volkswagen The Beetle,

EUR 900 for Renault Master 10m3,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Citroen C4 Cactus,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Fiat Tipo,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Chevrolet Aveo,

EUR 1200 for Fiat 500x Or Similar,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini One Cabrio Aut,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Fiat Tipo Station Wagon,

EUR 1400 for Compact,

EUR 1200 for Lexus Ux 300e,

EUR 805 for Toyota Chr,

EUR 1400 for Audi A3,

EUR 790 for Audi A3,

EUR 1200 for Crossback E Tense,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Ford Fiesta,

EUR 1191.92 for Renault Zoe Electric,

EUR 809 for Suzuki Jimny,

EUR 775 for Hyundai Hb20,

EUR 3000 for Model 3 Lr-electric,

EUR 1800 for Mercedes Glc,

EUR 1400 for Ford Galaxy,

EUR 1400 for Ssanyong Rodius,

EUR 3000 for Polestar 2,

EUR 1800 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Skoda Octavia,

EUR 1400 for Mercedes Classe A Automatique,

EUR 1000 for ,

EUR 1080 for Kia Niro 1.5 Hybrid,

EUR 1800 for Toyota C Hr,

EUR 1400 for Mazda Cx-30,

EUR 950 for Ford Transit Custom,

EUR 805 for Citroen C4 Spacetourer,

EUR 1400 for Opel Mokka,

EUR 790 for Peugeot 5008,

EUR 1400 for Bmw 216,

EUR 1800 for Bmw Series 1 Hatchback,

EUR 1800 for V5 Audi Q5 Inc. Gps-4wd,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Mercedes E Class,

EUR 2200 for Mercedes E-class,

EUR 2800 for Bmw X4,

EUR 2800 for Volvo Xc90,

EUR 2800 for Bmw X5 4x4--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Fiat 500,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500c,

EUR 1200 for Fiat 500 Electric-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Skoda Karoq Suv Aut,

EUR 2000 for Mercedes E250 Convertible,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Toyota Hiace,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Toyota Corolla,

EUR 1400 for Peugeot 508,

EUR 1400 for Skoda Kodiaq,

EUR 1400 for Ford Kuga,

EUR 1800 for Kuga Winter Tyres,

EUR 1010 for Ford Kuga,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Mercedes-benz Cle Cabriolet *model Guaranteed*,

EUR 2800 for Bmw X3,

EUR 2800 for Mercedes S-class,

EUR 1400 for Mystery Car,

USD for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

8.4 km from Cuatro Vientos Airport

13.5 km from Madrid–Barajas Airport

Railway Stations

0.1 km from Atocha Train Station

7.1 km from Chamartin Station

Hotels

1.8 km from PYR se1ect Plaza Mayor II y III

2 km from Hotel Claridge Madrid

8.7 km from Eurostars Suites Mirasierra

Other Landmarks

0.6 km from Paseo Del Prado

1.2 km from Puerta Del Sol Madrid

4.9 km from Convention Center

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.4086027 -3.6935136

Location Images

Hertz-Ave Atocha Railway Station Station-29824-telegraph

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 0.8
Vehicle cleanliness: 0.7
Spaciousness: 0.6
Counter staff: 0.6
Pick-up location: 0.5
Drop-off location: 0.6
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

S.Sarangi
Madrid
8.3 /10 Very good
Reviewed: Friday, January 9, 2026
Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff
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Matt
Madrid
9.7 /10 Excellent
Reviewed: Friday, January 9, 2026
Easy pick up and drop off, definitely recommend.
Read More >
Hans
Madrid
4 /10 Average
Reviewed: Friday, January 9, 2026
Car pick-up: Not too bad Car drop-off: Terrible (to the point that I don't even want to use Hertz again) Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that. Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them. I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer. At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed. I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional. I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz. Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
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Harlan Isaiah
Madrid
10 /10 Excellent
Reviewed: Friday, January 9, 2026
Simple rental procedures, friendly and attentive front desk service, easy and convenient car return.
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Bowen Carroll
Madrid
6 /10 Average
Reviewed: Friday, January 9, 2026
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Vic Tobias
Madrid
10 /10 Excellent
Reviewed: Friday, January 9, 2026
After the car window was broken by a thief in Barcelona, they replaced the car for free. When a car of the same class wasn't available, they upgraded it to a Mercedes automatic business car.
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Abigail Harrod
Madrid
6 /10 Average
Reviewed: Friday, January 9, 2026
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Saxon Dulles
Madrid
8 /10 Very good
Reviewed: Friday, January 9, 2026
Overall very satisfied. Just a bit of a long wait in line at the store.
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Ives Cooper
Madrid
2 /10 Poor
Reviewed: Friday, January 9, 2026
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Mavis Eveline
Madrid
2 /10 Poor
Reviewed: Friday, January 9, 2026
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Sebastiane Roger
Madrid
8 /10 Very good
Reviewed: Friday, January 9, 2026
Although there were language barriers, the staff was patient and efficiently handled the car pickup and return procedures. Especially on the 13th when we changed the drop-off location, the company was very accommodating!
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Viola Patience
Madrid
2 /10 Poor
Reviewed: Friday, January 9, 2026
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Primo Maxwell
Madrid
4 /10 Average
Reviewed: Friday, January 9, 2026
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Bonnie Albert
Madrid
2 /10 Poor
Reviewed: Friday, January 9, 2026
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Sebastiane Roger
Madrid
4 /10 Average
Reviewed: Friday, January 9, 2026
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Darren Whit
Madrid
10 /10 Excellent
Reviewed: Friday, January 9, 2026
Almost no queue, very few people
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Evangeline Den(n)is
Madrid
10 /10 Excellent
Reviewed: Friday, January 9, 2026
Very satisfied
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Marjorie Nelly
Madrid
8 /10 Very good
Reviewed: Friday, January 9, 2026
Overall service is good.
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Maggie Barnard
Madrid
2 /10 Poor
Reviewed: Friday, January 9, 2026
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Steward Jenkin(s)
Madrid
10 /10 Excellent
Reviewed: Friday, January 9, 2026
Very good, straightforward process
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Reg Moses
Madrid
6 /10 Average
Reviewed: Friday, January 9, 2026
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Pamela Douglas(s)
Madrid
6 /10 Average
Reviewed: Friday, January 9, 2026
Read More >
Ingram Matthew
Madrid
8 /10 Very good
Reviewed: Friday, January 9, 2026
Hertz counter
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Sebastiane Roger
Madrid
4 /10 Average
Reviewed: Friday, January 9, 2026
Read More >
Leo Tours
Madrid
10 /10 Excellent
Reviewed: Friday, January 9, 2026
Quite convenient!
Read More >
Violet Haggai
Madrid
8 /10 Very good
Reviewed: Friday, January 9, 2026
The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.
Read More >
Yale Valentine
Madrid
4 /10 Average
Reviewed: Friday, January 9, 2026
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Neil Margaret
Madrid
6 /10 Average
Reviewed: Friday, January 9, 2026
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Beverly Locke
Madrid
10 /10 Excellent
Reviewed: Friday, January 9, 2026
Very satisfied
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Freda Mackintosh
Madrid
10 /10 Excellent
Reviewed: Friday, January 9, 2026
It's okay, but they only stick to their job responsibilities and ignore unrelated issues. This does show they are professional and keep work and personal matters separate.
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Sharon Walker
Madrid
6 /10 Average
Reviewed: Friday, January 9, 2026
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Ian Zacharias
Madrid
10 /10 Excellent
Reviewed: Friday, January 9, 2026
Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude.
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Sebastian Acheson
Madrid
8 /10 Very good
Reviewed: Friday, January 9, 2026
Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.
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