Hertz, Ave Atocha Railway Station Station Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Ave Atocha Railway Station Station Information, Car hire Instructions & Policies

Address

ESTACION MADRID ATOCHA,GLORIETA CARLOS V,PARKING P3,28045,ES

Telephone

+34902023932

Pick-up Instructions

Please go to parking 3 of the train station for pick up. From inside the station, follow signs to "Puerta de Atocha", car parks P2 or P3 sign, You’ll eventually find yourself in the newer terminal. After entering, following the signs of "Alquiler de coches/car rental", you will get to Hertz counter. Please contact 902023932 if needed. Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Drop-off Instructions

From inside the station, follow address and signs to "Car Rental Parking/Aparcamiento coches alquiler", follow the P2 or P3 signs. You will get to Hertz counter. Parking Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.121628 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Renault Scenic, Volvo S60 A4 Perf Volvo S90, I Chrysler 300, Mercedes Benz Gla 200, Mercedes E Class, Porsche Panamera Automatic Or Similar, Audi A5 Cabriolet, Land Rover Range Rover Sport, Bmw X 4 2.0 D, Volvo Xc60, Toyota Proace, Renault Clio 2 Places, Volkswagen Caddy, Renault Trafic, C4 Ford Transit Custom 8.3m3, Mercedes Sprinter Refrigerated, Crafter 20m3 Bodywork, Iveco Daily 12m3, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in Spain

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 15/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 14/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

EUR 49.59/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Dacia Duster,C Hr Hybrid-hybrid,

EUR 1015 for Byd Dolphin Extended Range,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Opel Corsa,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Bmw X1,Mercedes Amg Cla 45,

EUR 1162.12 for Jeep Renegade,

EUR 1191.92 for Peugeot 308,Renault Zoe-electric,

EUR 1200 for Chevrolet Aveo,Volkswagen Golf,Hyundai Grand I10,Renault Twingo,Fiat 500 Cabrio,Mercedes Smart For Two,

EUR 1400 for Citroen C4 Cactus,Opel Astra Automatic Or Similar,Toyota Auris,Description Not Available,Ford Galaxy,Peugeot 308, Hyundai I30 Automatic Or Similar,Skoda Octavia,Nissan Qashqai,Opel Grandland,Ford C-max,Mercedes-benz Cla Amg,Fiat 500,Skoda Octavia,Kia Sportage Automatico,Dacia Duster,Mystery Car Compact Or Larger,

EUR 1500 for Audi A6,

EUR 1508 for Kia Niro Hybrid Automatic, , Vehicle Registered In 2023,

EUR 1600 for Ford Tourneo Custom,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Volvo Xc60,Audi A3 Convertible,Bmw 3 Series,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Peugeot 508,Nissan Qashqai,

EUR 1080 for Hyundai Tucson Aut,

EUR 1200 for Cupra Born,Crossback E Tense-electric,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Volvo Xc60,Opel Grandland,Toyota Corolla Hatch,Audi Q5 Inc,Jaguar E-pace Autom.,Volvo Xc40 Aut,

EUR 2000 for I Chrysler 300,Volvo S60 A4 Perf Volvo S90,Mini Cooper Cabrio,Fiat Abarth Cabrio,Toyota Proace,

EUR 2800 for Bmw X 4 2.0 D,Land Rover Range Rover Sport,Volvo Xc90--4wd,Mercedes E Class,Mercedes Benz Gla 200,

EUR 2200 for Mercedes Glc,

EUR 3500 for BMW X5,

EUR 3000 for Polestar 2,Polestar 2,Model Y Lr,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris Hybrid,

EUR 750 for Renault Clio 2 Places,

EUR 775 for Ford Puma Hybrid,Polo Hb20,

EUR 790 for Vw Golf,Doblo 6 Seater,Jeep Renegade 1.6 Wt Or Similar,

EUR 800 for Volkswagen Caddy,

EUR 805 for Ford Focus Aut,Toyota Corolla,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Crafter 20m3 Bodywork,

EUR 880 for Mini Cooper Cabrio,Renault Megane Cabrio,Volkswagen Beetle,

EUR 900 for Renault Trafic,

EUR 950 for Mercedes Sprinter Refrigerated,C4 Ford Transit Custom 8.3m3,

EUR 1400 for Citroen C4 Cactus,

EUR 805 for Ford Focus Aut,

EUR 1200 for Chevrolet Aveo,

EUR 805 for Toyota Corolla,

EUR 1400 for Opel Astra Automatic Or Similar,

EUR 1200 for Volkswagen Golf,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Renault Megane Cabrio,

EUR 880 for Volkswagen Beetle,

EUR 1191.92 for Peugeot 308,

EUR 1400 for Toyota Auris,

EUR 1200 for Cupra Born,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Vw Golf,

EUR 1200 for Crossback E Tense-electric,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Hyundai Grand I10,

EUR 1191.92 for Renault Zoe-electric,

EUR 809 for Dacia Duster,

EUR 775 for Polo Hb20,

EUR 3000 for Polestar 2,

EUR 1800 for Volvo XC60,

EUR 1400 for Description Not Available,

EUR 1400 for Ford Galaxy,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Peugeot 308, Hyundai I30 Automatic Or Similar,

EUR 1400 for Skoda Octavia,

EUR 1400 for Nissan Qashqai,

EUR 1080 for C Hr Hybrid-hybrid,

EUR 1800 for Opel Grandland,

EUR 1400 for Opel Grandland,

EUR 950 for C4 Ford Transit Custom 8.3m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Ford C-max,

EUR 790 for Doblo 6 Seater,

EUR 1400 for Mercedes-benz Cla Amg,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Renegade 1.6 Wt Or Similar,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for I Chrysler 300,

EUR 2200 for Renault Megane,

EUR 2800 for Bmw X 4 2.0 D,

EUR 2800 for Land Rover Range Rover Sport,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Renault Twingo,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Cabrio,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Bmw 3 Series,

EUR 1110 for Bmw X1,

EUR 2000 for Mini Cooper Cabrio,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Toyota Proace,

EUR 1110 for Mercedes Amg Cla 45,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Peugeot 508,

EUR 1400 for Kia Sportage Automatico,

EUR 1400 for Dacia Duster,

EUR 1800 for Volvo Xc40 Aut,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Model Y Lr,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Mercedes E Class,

EUR 2800 for Mercedes Benz Gla 200,

EUR 1400 for Mystery Car Compact Or Larger,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Dacia Duster,C Hr Hybrid-hybrid,

EUR 1015 for Byd Dolphin Extended Range,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Opel Corsa,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Bmw X1,Mercedes Amg Cla 45,

EUR 1162.12 for Jeep Renegade,

EUR 1191.92 for Peugeot 308,Renault Zoe-electric,

EUR 1200 for Chevrolet Aveo,Volkswagen Golf,Hyundai Grand I10,Renault Twingo,Fiat 500 Cabrio,Mercedes Smart For Two,

EUR 1500 for Audi A6,

EUR 1508 for Kia Niro Hybrid Automatic, , Vehicle Registered In 2023,

EUR 1600 for Ford Tourneo Custom,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Volvo Xc60,Audi A3 Convertible,Bmw 3 Series,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Peugeot 508,Nissan Qashqai,

EUR 1080 for Hyundai Tucson Aut,

EUR 1200 for Cupra Born,Crossback E Tense-electric,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Volvo Xc60,Opel Grandland,Toyota Corolla Hatch,Audi Q5 Inc,Jaguar E-pace Autom.,Volvo Xc40 Aut,

EUR 2000 for I Chrysler 300,Volvo S60 A4 Perf Volvo S90,Mini Cooper Cabrio,Fiat Abarth Cabrio,Toyota Proace,

EUR 2800 for Bmw X 4 2.0 D,Land Rover Range Rover Sport,Volvo Xc90--4wd,Mercedes E Class,Mercedes Benz Gla 200,

EUR 2200 for Mercedes Glc,

EUR 3500 for BMW X5,

EUR 3000 for Polestar 2,Polestar 2,Model Y Lr,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris Hybrid,

EUR 750 for Renault Clio 2 Places,

EUR 775 for Ford Puma Hybrid,Polo Hb20,

EUR 790 for Vw Golf,Doblo 6 Seater,Jeep Renegade 1.6 Wt Or Similar,

EUR 800 for Volkswagen Caddy,

EUR 805 for Ford Focus Aut,Toyota Corolla,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Crafter 20m3 Bodywork,

EUR 880 for Mini Cooper Cabrio,Renault Megane Cabrio,Volkswagen Beetle,

EUR 900 for Renault Trafic,

EUR 950 for Mercedes Sprinter Refrigerated,C4 Ford Transit Custom 8.3m3,

EUR 1400 for Citroen C4 Cactus,

EUR 805 for Ford Focus Aut,

EUR 1200 for Chevrolet Aveo,

EUR 805 for Toyota Corolla,

EUR 1400 for Opel Astra Automatic Or Similar,

EUR 1200 for Volkswagen Golf,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Renault Megane Cabrio,

EUR 880 for Volkswagen Beetle,

EUR 1191.92 for Peugeot 308,

EUR 1400 for Toyota Auris,

EUR 1200 for Cupra Born,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Vw Golf,

EUR 1200 for Crossback E Tense-electric,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Hyundai Grand I10,

EUR 1191.92 for Renault Zoe-electric,

EUR 809 for Dacia Duster,

EUR 775 for Polo Hb20,

EUR 3000 for Polestar 2,

EUR 1800 for Volvo XC60,

EUR 1400 for Description Not Available,

EUR 1400 for Ford Galaxy,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Peugeot 308, Hyundai I30 Automatic Or Similar,

EUR 1400 for Skoda Octavia,

EUR 1400 for Nissan Qashqai,

EUR 1080 for C Hr Hybrid-hybrid,

EUR 1800 for Opel Grandland,

EUR 1400 for Opel Grandland,

EUR 950 for C4 Ford Transit Custom 8.3m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Ford C-max,

EUR 790 for Doblo 6 Seater,

EUR 1400 for Mercedes-benz Cla Amg,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Renegade 1.6 Wt Or Similar,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for I Chrysler 300,

EUR 2200 for Renault Megane,

EUR 2800 for Bmw X 4 2.0 D,

EUR 2800 for Land Rover Range Rover Sport,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Renault Twingo,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Cabrio,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Bmw 3 Series,

EUR 1110 for Bmw X1,

EUR 2000 for Mini Cooper Cabrio,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Toyota Proace,

EUR 1110 for Mercedes Amg Cla 45,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Peugeot 508,

EUR 1400 for Kia Sportage Automatico,

EUR 1400 for Dacia Duster,

EUR 1800 for Volvo Xc40 Aut,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Model Y Lr,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Mercedes E Class,

EUR 2800 for Mercedes Benz Gla 200,

EUR 1400 for Mystery Car Compact Or Larger,

USD for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

8.4 km from Cuatro Vientos Airport

13.5 km from Madrid–Barajas Airport

Railway Stations

0.1 km from Atocha Train Station

7.1 km from Chamartin Station

Hotels

1.8 km from PYR se1ect Plaza Mayor II y III

2 km from Hotel Claridge Madrid

8.7 km from Eurostars Suites Mirasierra

Other Landmarks

0.6 km from Paseo Del Prado

1.2 km from Puerta Del Sol Madrid

4.9 km from Convention Center

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.4086027 -3.6935136

Location Images

Hertz-Ave Atocha Railway Station Station-29824-telegraph

Guest Reviews

Total points： 6.4 / 10 Average

Vehicle condition: 1.0
Vehicle cleanliness: 1.0
Spaciousness: 0.7
Counter staff: 0.7
Pick-up location: 0.6
Drop-off location: 0.7
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

S.Sarangi
Madrid
8.3 /10 Very good
Reviewed: Thursday, February 20, 2025
Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff
Read More >
Matt
Madrid
9.7 /10 Excellent
Reviewed: Thursday, February 20, 2025
Easy pick up and drop off, definitely recommend.
Read More >
Hans
Madrid
4 /10 Average
Reviewed: Thursday, February 20, 2025
Car pick-up: Not too bad Car drop-off: Terrible (to the point that I don't even want to use Hertz again) Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that. Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them. I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer. At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed. I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional. I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz. Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
Read More >
Harlan Isaiah
Madrid
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Simple rental procedures, friendly and attentive front desk service, easy and convenient car return.
Read More >
Bowen Carroll
Madrid
6 /10 Average
Reviewed: Thursday, February 20, 2025
Pickup and drop-off were very convenient, but what's this 21% about? Are the listed prices not including tax? But the tax is only 10%, right?
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Vic Tobias
Madrid
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
After the car window was broken by a thief in Barcelona, they replaced the car for free. When a car of the same class wasn't available, they upgraded it to a Mercedes automatic business car.
Read More >
Abigail Harrod
Madrid
6 /10 Average
Reviewed: Thursday, February 20, 2025
Both pickup and return went smoothly, but two weeks after returning the car, I noticed an inexplicable charge of 60 euros for fuel and service fees. I immediately sent the return report and fuel receipt to the rental company, but it's been over ten days and still no resolution. Not sure if this is personal deceit by the staff or an intentional act by the rental company.
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Saxon Dulles
Madrid
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Overall very satisfied. Just a bit of a long wait in line at the store.
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Ives Cooper
Madrid
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Unjustified charges, they overcharged an extra day and also added a fee for different drop-off location. After a complaint, they refunded over 50 euros, but it still wasn't enough.
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Mavis Eveline
Madrid
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Completely unlocatable.
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Sebastiane Roger
Madrid
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Although there were language barriers, the staff was patient and efficiently handled the car pickup and return procedures. Especially on the 13th when we changed the drop-off location, the company was very accommodating!
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Viola Patience
Madrid
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The staff had very heavy accents, which made communication difficult despite their generally good attitudes. There were about 3 people in front of us, and we waited in line for half an hour. The most serious issue is that this Hertz location in Madrid overcharges customers, so be cautious. We picked up the car a few hours earlier than scheduled, and the staff used this as an excuse to charge us for an additional day (despite us already having prepaid the full amount). Initially, we thought the extra day displayed on the receipt was just indicating our rental period, but the staff never explained this issue, nor did they tell us that picking up the car a few hours early would incur an extra day's charge. We could've waited. Furthermore, we purchased their super cover insurance (which comes with an additional 21% tax), and they included the extra day's rental fee in the insurance tax calculation. When handing over the car, they told us that only the insurance fee would be deducted, with no further explanation of any additional charges. When we followed up with the rental platform, they initially said, 'Hertz over there said you were charged for returning the car late,' and later changed their story to, 'You were charged for picking up the car early.' We rented the car for approximately 81 hours, less than four days, but were overcharged by more than 90 euros. We've rented from Hertz before and never had such an issue. This time we've paid for a very bitter lesson. A severely bad review.
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Primo Maxwell
Madrid
4 /10 Average
Reviewed: Thursday, February 20, 2025
The return signage at the airport is not clear, and the return address does not specify which parking lot. Missed my flight because I couldn't find the return point.
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Bonnie Albert
Madrid
2 /10 Poor
Reviewed: Thursday, February 20, 2025
This was an extremely poor car rental experience, full of various traps. It's not my first time renting a car abroad, but I've never seen such shameless behavior from a rental company. They insisted on having two credit cards, and since I forgot to bring the second one, they downgraded my car, which would have been acceptable. However, they charged a 350 euros car swap tax and said I had to buy a 400 euros full insurance unless I paid the tax. This is coercive insurance selling. And it didn't end there. When returning the car, they told me the 400 euros was before tax, and there was an additional 20% tax. Rentalcars.com, please evaluate if this is reasonable process and fair charge. To all future customers, don't be fooled by international brands. If Hertz continues like this, they will eventually be overtaken by competitors. Rentalcars.com also has some responsibility in the choice of suppliers. I suggest terminating cooperation with Hertz in Madrid to ensure customer interests. If a middleman loses customer trust, where is the competitiveness? Additionally, I reserved a specific model, but a month before the trip, they notified me unilaterally that they could only provide a similar class. After complaints, they agreed to provide the specific model. I strongly doubt they even had my reserved model available that day.
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Sebastiane Roger
Madrid
4 /10 Average
Reviewed: Thursday, February 20, 2025
We were told that the car we originally rented was swapped for a larger one, which created parking issues in the city. There was also a problem with the shuttle service when we picked up the car, and we had to walk to the parking lot ourselves under an extremely hot sun and a considerable distance. When returning the car, the staff were very rude. We didn't know where to park and were told to park wherever we saw their signs. However, since the car was large, we took a while to park and were scolded by the staff, which left us very shocked. They did not provide any guidance and appeared very impatient. We will definitely not consider Hertz again.
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Darren Whit
Madrid
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Almost no queue, very few people
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Evangeline Den(n)is
Madrid
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very satisfied
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Marjorie Nelly
Madrid
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Overall service is good.
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Maggie Barnard
Madrid
2 /10 Poor
Reviewed: Thursday, February 20, 2025
I booked a Peugeot 3008, but HERTZ gave me a Volkswagen. There was no space for my luggage, so I had to upgrade to a Volvo S60. Since I didn't communicate with the rental company in time, I ended up paying an extra insurance fee, which was quite a loss.
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Steward Jenkin(s)
Madrid
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good, straightforward process
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Reg Moses
Madrid
6 /10 Average
Reviewed: Thursday, February 20, 2025
The customer service's expertise!
Read More >
Pamela Douglas(s)
Madrid
6 /10 Average
Reviewed: Thursday, February 20, 2025
The originally reserved car was unavailable, so we were given an alternative of the same class (Volkswagen). As the luggage couldn't fit, we upgraded to a Lynk & Co 01, which increased the rental fee to 585 euros for five days (originally 343.76 euros).
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Ingram Matthew
Madrid
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Hertz counter
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Sebastiane Roger
Madrid
4 /10 Average
Reviewed: Thursday, February 20, 2025
Apart from the car pickup, everything else was acceptable.
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Leo Tours
Madrid
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Quite convenient!
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Violet Haggai
Madrid
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.
Read More >