From United Kingdom
+44-2035140670
From United States
+1-8007618913
From Canada
+1-2897685366
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From Poland
+48 732 126 852
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3293713065
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Hertz, Ave Atocha Railway Station Station Car hire

Hertz 3000+ ratings, 18 reviews

Madrid, Spain

6.7 / 10 Average

Hertz - Ave Atocha Railway Station Station Information, Car hire Instructions & Policies

Address

GLORIETA EMPERADOR CARLOS V,S/N P3 - PLANTA 0,28045,ES

Telephone

+34902023932

Pick-up Instructions

Please go to parking 3 of the train station for pick up. From inside the station, follow signs to "Puerta de Atocha", car parks P2 or P3 sign, You’ll eventually find yourself in the newer terminal. After entering, following the signs of "Alquiler de coches/car rental", you will get to Hertz counter. Please contact 902023932 if needed. Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Drop-off Instructions

From inside the station, follow address and signs to "Car Rental Parking/Aparcamiento coches alquiler", follow the P2 or P3 signs. You will get to Hertz counter. Parking Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -23:00
08:00 -23:00
08:00 -23:00
08:00 -23:00
08:00 -23:00
08:00 -23:00
08:00 -23:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.0456125 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Nissan Evalia 7 Seats, Volvo S60 A4 Perf Volvo S90, Kia Optima, Mercedes S-class, Bmw X3, Porsche Panamera Automatic Or Similar, Grupo Hc, Audi Q7, Mercedes Gle, Chevrolet Captiva, 12 Seat Bus, Clio Cargo Van, Ford Custom, Toyota Proace 6m3, Mercedes Sprinter 10m, Mercedes Sprinter Refrigerated, Daily Hayon 20m3, Iveco Daily 12m3, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full Driving License issued in Spain

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Andorra

Austria

Belgium

Denmark

Finland

France

Germany

Gibraltar

Italy

Show More

Andorra

Austria

Belgium

Denmark

Finland

France

Germany

Gibraltar

Italy

Liechtenstein

Luxembourg

Monaco

Netherlands

Norway

Portugal

The Republic of San Marino

Sweden

Switzerland

EUR 16 per rental
When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Arkana Hybrid,

EUR 1015 for Vw Id.3 Electric,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Kia Sportage,

EUR 1102.53 for Volkswagen Polo,

EUR 1106.78 for International Mystery,

EUR 1110 for Volkswagen Touareg-4wd,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Renault Megane Grandtour,Alpine A290,

EUR 1200 for Description Not Available,Cupra Leon,Peugeot 208,Renault Twingo,Fiat 500 Cabrio,Mercedes Smart For Two,

EUR 1400 for Mini One,Opel Astra Automatic Or Similar,Compact,Volkswagen Multivan,Volkswagen Sharan,Toyota Corolla,Skoda Octavia,Fiat Pulse 13 Renault Kardian 10 Turbo,Nissan Qashqai,Volkswagen Touran 5+2 Seats,Series Gran Coupe,Fiat 500 Electric,Skoda Superb,Nissan X-trail,Nissan Qashqai 5 Doors,Special,

EUR 1500 for Mercedes C-class,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for O Toyota Quantum,

EUR 1800 for Mini One Cabrio Automatic O Similar,Chevrolet Captiva,Audi A3 Convertible,Bmw 3 Series,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Renault Talisman,Hyndai Tucson,

EUR 1080 for Peugeot 2008,

EUR 1200 for Mini Cooper Se,Peugeot E 2008,Peugeot E 208,Fiat 500e-electric,

EUR 1800 for Romeo Stelvio Winter,Peugeot 3008,Bmw Series 1 Hatchback,Audi Q5 Inc,Jaguar E-pace Autom.,Mazda Cx5 Suv /,

EUR 2000 for Kia Optima,Volvo S60 A4 Perf Volvo S90,Mercedes E250 Convertible,Fiat Abarth Cabrio,12 Seat Bus,

EUR 2800 for Mercedes Gle,Audi Q7,Volvo Xc90-4wd,Bmw X3,Mercedes S-class,

EUR 2200 for Audi Q5,

EUR 3500 for BMW X5,

EUR 3000 for Tesla Model 3-electric,Polestar 2,Mod Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Clio Cargo Van,

EUR 775 for Jeep Avenger Hybrid,Suzuki Ignis,

EUR 790 for Peugeot 301,Peugeot 5008,Mini Cooper Countryman,

EUR 800 for Ford Custom,

EUR 805 for Fiat 500 X,Hyundai Ioniq,Hyundai Kona Hybrid,Mg Hs,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Peugeot 308 Cabrio,Fiat 500 Cabrio,

EUR 900 for Toyota Proace 6m3,

EUR 950 for Mercedes Sprinter Refrigerated,Mercedes Sprinter 10m,

EUR 1400 for Mini One,

EUR 805 for Fiat 500 X,

EUR 1200 for Description Not Available,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Opel Astra Automatic Or Similar,

EUR 1200 for Cupra Leon,

EUR 775 for Jeep Avenger Hybrid,

EUR 880 for Peugeot 308 Cabrio,

EUR 880 for Fiat 500 Cabrio,

EUR 1191.92 for Renault Megane Grandtour,

EUR 1400 for Compact,

EUR 1200 for Mini Cooper Se,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Bmw 1 Series,

EUR 790 for Peugeot 301,

EUR 1200 for Peugeot E 2008,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Peugeot 208,

EUR 1191.92 for Alpine A290,

EUR 809 for Suzuki Jimny,

EUR 775 for Suzuki Ignis,

EUR 3000 for Tesla Model 3-electric,

EUR 1800 for Chevrolet Captiva,

EUR 1400 for Volkswagen Multivan,

EUR 1400 for Volkswagen Sharan,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208,

EUR 1400 for Toyota Corolla,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for Arkana Hybrid,

EUR 1800 for Peugeot 3008,

EUR 1400 for Nissan Qashqai,

EUR 950 for Mercedes Sprinter 10m,

EUR 805 for Mg Hs,

EUR 1400 for Volkswagen Touran 5+2 Seats,

EUR 790 for Peugeot 5008,

EUR 1400 for Series Gran Coupe,

EUR 1800 for Bmw Series 1 Hatchback,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Mini Cooper Countryman,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Kia Optima,

EUR 2200 for Mercedes Classe E,

EUR 2800 for Mercedes Gle,

EUR 2800 for Audi Q7,

EUR 2800 for Volvo Xc90-4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Renault Twingo,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500 Cabrio,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Bmw 3 Series,

EUR 2000 for Mercedes E250 Convertible,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for 12 Seat Bus,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Renault Talisman,

EUR 1400 for Skoda Superb,

EUR 1400 for Nissan X-trail,

EUR 1400 for Nissan Qashqai 5 Doors,

EUR 1800 for Mazda Cx5 Suv /,

EUR 1010 for Hyndai Tucson,

EUR 3000 for Mod Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Bmw X3,

EUR 2800 for Mercedes S-class,

EUR 1400 for Special,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Arkana Hybrid,

EUR 1015 for Vw Id.3 Electric,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Kia Sportage,

EUR 1102.53 for Volkswagen Polo,

EUR 1106.78 for International Mystery,

EUR 1110 for Volkswagen Touareg-4wd,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Renault Megane Grandtour,Alpine A290,

EUR 1200 for Description Not Available,Cupra Leon,Peugeot 208,Renault Twingo,Fiat 500 Cabrio,Mercedes Smart For Two,

EUR 1400 for Mini One,Opel Astra Automatic Or Similar,Compact,Volkswagen Multivan,Volkswagen Sharan,Toyota Corolla,Skoda Octavia,Fiat Pulse 13 Renault Kardian 10 Turbo,Nissan Qashqai,Volkswagen Touran 5+2 Seats,Series Gran Coupe,Fiat 500 Electric,Skoda Superb,Nissan X-trail,Nissan Qashqai 5 Doors,Special,

EUR 1500 for Mercedes C-class,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for O Toyota Quantum,

EUR 1800 for Mini One Cabrio Automatic O Similar,Chevrolet Captiva,Audi A3 Convertible,Bmw 3 Series,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Renault Talisman,Hyndai Tucson,

EUR 1080 for Peugeot 2008,

EUR 1200 for Mini Cooper Se,Peugeot E 2008,Peugeot E 208,Fiat 500e-electric,

EUR 1800 for Romeo Stelvio Winter,Peugeot 3008,Bmw Series 1 Hatchback,Audi Q5 Inc,Jaguar E-pace Autom.,Mazda Cx5 Suv /,

EUR 2000 for Kia Optima,Volvo S60 A4 Perf Volvo S90,Mercedes E250 Convertible,Fiat Abarth Cabrio,12 Seat Bus,

EUR 2800 for Mercedes Gle,Audi Q7,Volvo Xc90-4wd,Bmw X3,Mercedes S-class,

EUR 2200 for Audi Q5,

EUR 3500 for BMW X5,

EUR 3000 for Tesla Model 3-electric,Polestar 2,Mod Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Clio Cargo Van,

EUR 775 for Jeep Avenger Hybrid,Suzuki Ignis,

EUR 790 for Peugeot 301,Peugeot 5008,Mini Cooper Countryman,

EUR 800 for Ford Custom,

EUR 805 for Fiat 500 X,Hyundai Ioniq,Hyundai Kona Hybrid,Mg Hs,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Peugeot 308 Cabrio,Fiat 500 Cabrio,

EUR 900 for Toyota Proace 6m3,

EUR 950 for Mercedes Sprinter Refrigerated,Mercedes Sprinter 10m,

EUR 1400 for Mini One,

EUR 805 for Fiat 500 X,

EUR 1200 for Description Not Available,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Opel Astra Automatic Or Similar,

EUR 1200 for Cupra Leon,

EUR 775 for Jeep Avenger Hybrid,

EUR 880 for Peugeot 308 Cabrio,

EUR 880 for Fiat 500 Cabrio,

EUR 1191.92 for Renault Megane Grandtour,

EUR 1400 for Compact,

EUR 1200 for Mini Cooper Se,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Bmw 1 Series,

EUR 790 for Peugeot 301,

EUR 1200 for Peugeot E 2008,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Peugeot 208,

EUR 1191.92 for Alpine A290,

EUR 809 for Suzuki Jimny,

EUR 775 for Suzuki Ignis,

EUR 3000 for Tesla Model 3-electric,

EUR 1800 for Chevrolet Captiva,

EUR 1400 for Volkswagen Multivan,

EUR 1400 for Volkswagen Sharan,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208,

EUR 1400 for Toyota Corolla,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for Arkana Hybrid,

EUR 1800 for Peugeot 3008,

EUR 1400 for Nissan Qashqai,

EUR 950 for Mercedes Sprinter 10m,

EUR 805 for Mg Hs,

EUR 1400 for Volkswagen Touran 5+2 Seats,

EUR 790 for Peugeot 5008,

EUR 1400 for Series Gran Coupe,

EUR 1800 for Bmw Series 1 Hatchback,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Mini Cooper Countryman,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Kia Optima,

EUR 2200 for Mercedes Classe E,

EUR 2800 for Mercedes Gle,

EUR 2800 for Audi Q7,

EUR 2800 for Volvo Xc90-4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Renault Twingo,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500 Cabrio,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Bmw 3 Series,

EUR 2000 for Mercedes E250 Convertible,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for 12 Seat Bus,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Renault Talisman,

EUR 1400 for Skoda Superb,

EUR 1400 for Nissan X-trail,

EUR 1400 for Nissan Qashqai 5 Doors,

EUR 1800 for Mazda Cx5 Suv /,

EUR 1010 for Hyndai Tucson,

EUR 3000 for Mod Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Bmw X3,

EUR 2800 for Mercedes S-class,

EUR 1400 for Special,

USD for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

8.4 km from Cuatro Vientos Airport

13.5 km from Madrid–Barajas Airport

Railway Stations

0.1 km from Atocha Train Station

7.1 km from Chamartin Station

Hotels

1.8 km from PYR se1ect Plaza Mayor II y III

2 km from Hotel Claridge Madrid

8.7 km from Eurostars Suites Mirasierra

Other Landmarks

0.6 km from Paseo Del Prado

1.2 km from Puerta Del Sol Madrid

4.9 km from Convention Center

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: 40.4086027 -3.6935136

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 6.7 / 10 Average

  • Vehicle condition: 0.8
  • Vehicle cleanliness: 0.7
  • Spaciousness: 0.6
  • Counter staff: 0.6
  • Pick-up location: 0.5
  • Drop-off location: 0.6
  • Pick-up time: 30-60 mins
  • Drop-off time: 0-10 mins
  • S.Sarangi

    Madrid

    8.3 /10 Very good

    Reviewed: Saturday, March 7, 2026

    Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff
    Read More >
  • Matt

    Madrid

    9.7 /10 Excellent

    Reviewed: Saturday, March 7, 2026

    Easy pick up and drop off, definitely recommend.
    Read More >
  • Hans

    Madrid

    4 /10 Average

    Reviewed: Saturday, March 7, 2026

    Car pick-up: Not too bad Car drop-off: Terrible (to the point that I don't even want to use Hertz again) Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that. Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them. I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer. At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed. I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional. I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz. Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
    Read More >
  • Harlan Isaiah

    Madrid

    10 /10 Excellent

    Reviewed: Saturday, March 7, 2026

    Simple rental procedures, friendly and attentive front desk service, easy and convenient car return.
    Read More >
  • Bowen Carroll

    Madrid

    6 /10 Average

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Vic Tobias

    Madrid

    10 /10 Excellent

    Reviewed: Saturday, March 7, 2026

    After the car window was broken by a thief in Barcelona, they replaced the car for free. When a car of the same class wasn't available, they upgraded it to a Mercedes automatic business car.
    Read More >
  • Abigail Harrod

    Madrid

    6 /10 Average

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Saxon Dulles

    Madrid

    8 /10 Very good

    Reviewed: Saturday, March 7, 2026

    Overall very satisfied. Just a bit of a long wait in line at the store.
    Read More >
  • Ives Cooper

    Madrid

    2 /10 Poor

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Mavis Eveline

    Madrid

    2 /10 Poor

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Sebastiane Roger

    Madrid

    8 /10 Very good

    Reviewed: Saturday, March 7, 2026

    Although there were language barriers, the staff was patient and efficiently handled the car pickup and return procedures. Especially on the 13th when we changed the drop-off location, the company was very accommodating!
    Read More >
  • Viola Patience

    Madrid

    2 /10 Poor

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Primo Maxwell

    Madrid

    4 /10 Average

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Bonnie Albert

    Madrid

    2 /10 Poor

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Sebastiane Roger

    Madrid

    4 /10 Average

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Darren Whit

    Madrid

    10 /10 Excellent

    Reviewed: Saturday, March 7, 2026

    Almost no queue, very few people
    Read More >
  • Evangeline Den(n)is

    Madrid

    10 /10 Excellent

    Reviewed: Saturday, March 7, 2026

    Very satisfied
    Read More >
  • Marjorie Nelly

    Madrid

    8 /10 Very good

    Reviewed: Saturday, March 7, 2026

    Overall service is good.
    Read More >
  • Maggie Barnard

    Madrid

    2 /10 Poor

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Steward Jenkin(s)

    Madrid

    10 /10 Excellent

    Reviewed: Saturday, March 7, 2026

    Very good, straightforward process
    Read More >
  • Reg Moses

    Madrid

    6 /10 Average

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Pamela Douglas(s)

    Madrid

    6 /10 Average

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Ingram Matthew

    Madrid

    8 /10 Very good

    Reviewed: Saturday, March 7, 2026

    Hertz counter
    Read More >
  • Sebastiane Roger

    Madrid

    4 /10 Average

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Leo Tours

    Madrid

    10 /10 Excellent

    Reviewed: Saturday, March 7, 2026

    Quite convenient!
    Read More >
  • Violet Haggai

    Madrid

    8 /10 Very good

    Reviewed: Saturday, March 7, 2026

    The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.
    Read More >
  • Yale Valentine

    Madrid

    4 /10 Average

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Neil Margaret

    Madrid

    6 /10 Average

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Beverly Locke

    Madrid

    10 /10 Excellent

    Reviewed: Saturday, March 7, 2026

    Very satisfied
    Read More >
  • Freda Mackintosh

    Madrid

    10 /10 Excellent

    Reviewed: Saturday, March 7, 2026

    It's okay, but they only stick to their job responsibilities and ignore unrelated issues. This does show they are professional and keep work and personal matters separate.
    Read More >
  • Sharon Walker

    Madrid

    6 /10 Average

    Reviewed: Saturday, March 7, 2026

    Read More >
  • Ian Zacharias

    Madrid

    10 /10 Excellent

    Reviewed: Saturday, March 7, 2026

    Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude.
    Read More >
  • Sebastian Acheson

    Madrid

    8 /10 Very good

    Reviewed: Saturday, March 7, 2026

    Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.
    Read More >

More Hertz Car hire Locations in Madrid

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Where is the Car hire Store Location?

GLORIETA EMPERADOR CARLOS V,S/N P3 - PLANTA 0,28045,ES

What is the Telephone Number?

+34902023932

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

From inside the station, follow address and signs to "Car Rental Parking/Aparcamiento coches alquiler", follow the P2 or P3 signs. You will get to Hertz counter. Parking Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

What are the Accepted Cards as Payment Methods for this Car hire Store?

Can I Pick up Rental Cars with a E-voucher?

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

What are the Driver Age Requirements for this Car hire Store?

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.0456125 - 27.85 per day approximately.

What are the Driving Licence Requirements to Rent a Car from this Car hire Store?

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Nissan Evalia 7 Seats, Volvo S60 A4 Perf Volvo S90, Kia Optima, Mercedes S-class, Bmw X3, Porsche Panamera Automatic Or Similar, Grupo Hc, Audi Q7, Mercedes Gle, Chevrolet Captiva, 12 Seat Bus, Clio Cargo Van, Ford Custom, Toyota Proace 6m3, Mercedes Sprinter 10m, Mercedes Sprinter Refrigerated, Daily Hayon 20m3, Iveco Daily 12m3, Bmw X5

  • For foreign renters, you need to bring:

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

    EU/EEA Driving License

    EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

  • For local renters, you need to bring:

    Full Driving License issued in Spain

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    8.4 km from Cuatro Vientos Airport

    13.5 km from Madrid–Barajas Airport

  • Railway Stations

    0.1 km from Atocha Train Station

    7.1 km from Chamartin Station

  • Hotels

    1.8 km from PYR se1ect Plaza Mayor II y III

    2 km from Hotel Claridge Madrid

    8.7 km from Eurostars Suites Mirasierra

  • Other Landmarks

    0.6 km from Paseo Del Prado

    1.2 km from Puerta Del Sol Madrid

    4.9 km from Convention Center

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