The service speed on-site is fine, but if you deviate from your reservation plan, the staff might overcharge you, and you will need to haggle in person.
However, the shuttle bus service at Los Angeles airport is insufficient. We waited over 30 minutes for a shuttle, and it was just a minibus. Other rental companies use larger buses that arrive every 3-5 minutes. I probably won't rent from Advantage or EZ at Los Angeles airport again.
The line for picking up the car was way too long. I had an appointment to pick up the car at 9:40 PM, but I didn't get it until 1 AM, wasting an entire day's rental fee. The airport shuttle is also very scarce compared to other rental companies that have shuttles every 10 minutes. We waited for an hour before one came.
“What could have been excellent, turned out unpleasent.”
About Advantage:7.3/10
I've had the most unpleasant experience during the process of picking up the car. First, It was supposed to be all paid for (I made the reservation through Easyrentcars). The booking clearly said: "amount due to at pick up: U$S 0.00". But out of the blue, the gentleman who received me, told me I had to pay U$S 29 (more or less, I can't recall exactly). After several times I said I didn't have to pay anything, finally I had to accept this unfair charge in order to get the car. Secondly, he told me that the model I booked, wasn't available (Toyota Yaris Hybrid, but any other ecological model would have done it) and that I had to pay U$S 90 more for another kind of vehicle. This, I refused and finally got a nice car (but notghing ecological). Finally, I tried several times to explain the gentleman on the front desk that since I paid my booking with Visa Platinum, I ALREADY HAD insurance and (as instructed by VISA), I should decline the insurance they offered me. At this point, the thing got stopped because Jamen (this was his name) told me it was IMPOSSIBLE for me to take the car unless I pay more or less U$S 130 more for the insurance, or even more for the coverage of car malfunction. Finally, I paid more than U$S 200 extra (not included the charge for prepaid fuel, which I don't claim). So I hope and I expect easyrentcars and/or advantage will fill this situacion.
Like: Super comfortable performance car. Just drove itself on cruise control and GPS. Very powerful. Felt like a movie star driving down wiggly Lombard Street in SFR with all the tourists running to get a shot of this car coming down. Masses of room in the boot too which was not affected by the hood being down. Easily fits 2 big cases and our small bags. Dislike: Nothing
Like: After I payed for my car rental through advantage before leaving for my trip, a couple days later is when I looked at the reviews and man, they were terrible. It made me wanna cancel my reservation, get a refund and rent from somewhere else. But I just said I'll give it a chance because I didn't wanna go through the hassle. Got to LA, and it ended up being a very good experience actually. I had no problems at all. As soon as I went outside to wait for the shuttle, it arrived literally like not even 2 minutes of waiting. Got to the place and waited in line for like 8 minutes. The guy was quick and easy. He wasn't very smiley and friendly though, which is what I like to see in people, even if it's fake haha. He tried to get me to get insurance and I told him no and then after trying to push a little harder, he stopped. After being with him for about 6 minutes, he gave me the contract or whatever you call it to sign, then I went to my rental. It was very nice and in good shape. I read a lot of people complained the car they got was in bad shape, or dirty and/or smelled, etc. Nope, I got a 2018 Toyota Camry and it was beautiful! There was a few scratches and a big scrape towards the bottom, which it wasn't even visible unless you really looked hard, but I took pictures of everything before the guy inspected it, then I left. I had it for a week. Dropped it back at the time I said, the girl did a quick inspection and said everything was good and I went to the shuttle and the guy took us right away to the airport. I was worried also because a lot of people said they would get charged for random little charges that the employees couldn't explain after bringing it back. I made sure the car was full of gas, cleaned, wiped down and vacuumed before I returned it so I wouldn't be charged for bs cleaning charges, but it's been a week and I haven't gotten any charge taken and I got an email from advantage with my inspection on it, the contract with all the info and then it
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