I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a € 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost € 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to € 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards
I noted there were bad comments on FB page about Surprice rent a car but I can honestly say none of them rang true in my experience with them. Counter staff polite friendly and did not push more insurance. The man who check vehicle when we returned was also polite and it was very quick. Would use them again as I think i saved approx €300!!
Well, first of all they never answered the phone when we tried to call to inform them that our flight had been changed and that we would arrive earlier.
So when we actually arrived, they were not quite happy.
Still, we got the car.
But then, they asked for a credit card, which we had, but didnt want OUR credit cards so they made us pay an insurance to cover the "risk" of not having a credit card.
Anyways, the car was fine and we were pretty satisfied with it. Just the employees were a bit off.
“Sur price was too far off site and only had 1 shuttle running which meant a long wait at both ends.”
About SURPRICE RENT A CAR:7.7/10
Shuttle bus service poor and directions for car return very poor. I would not use surprice again.
About QEEQ:10.0/10
Booking platform all good.
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I advise not to rent from Surprice
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