The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.
The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.
Horrible wait for shuttle at airport (40 min)
Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned.
Staff were not friendly and not enough of them clearly.
The car was damaged on every corner. It had a bad humid smell on the inside. The trunk bed was wet when we got it and it didn’t dry the whole week we had the car. The smell probably came from there. Both front lights were burned. We figured it out while driving in complete darkness... thank god the high beems still worked. I didn’t have a problem with the car mechanically. The shuttle from the airport to Routes and back was quick. Overall, I would say it was an ok experience since we paid about half as other companies were charging. Just don’t expect the highest quality of car.
About QEEQ:10.0/10
I activated the price drop and didn’t get a new booking less expensive. Would’ve been nice.
Routes was easy to deal with. People were helpful and friendly and I would definitely rent from them next year when I am back. I love the car I had and it exceeded my expectations.
About QEEQ:9.0/10
came back to me with a discounted price which I was so so happy with.
“Customer service at the counter, phone, and email were unfriendly except the first guy we interacted”
About Routes:6.3/10
Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.
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Pick-up and Drop off Need to Improve
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