They promoted their own insurance, but I didn't buy it.

Overall, I am quite satisfied.

The rental company's store is good, located on La Trobe Road in Melbourne, a relatively busy street for car rentals. Overall, the store isn't hard to find. The issue is the seating; there aren't enough seats and the queue is quite long. Having more chairs or a ticketing system would be helpful. Since it was Chinese New Year, there were many renters, mostly through QEEQ, and each customer took a long time to process due to language barriers, averaging at least 20 minutes, sometimes even 30. The company should train their staff better to improve efficiency.

Smooth operations for pick up and drop off.

Reasonable prices would be good if the full coverage of insurance is available for cheap rates for all members not just Diamond members.

It was a breeze at the counter. It was also nice of them to hold on to the car since we were a couple of hours late in picking it up. They offered to move the booking time to the time of our pick up so that we can return it at the same time the next day which was really nice. The condition of the car was good, fuel was full, booster seat was installed when we asked for their help. Overall, really appreciate the great service and experience of renting the car.

Worked well in comparing rental prices and booking in behalf.