East Coast, Melbourne Car Hire Car hire

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

East Coast - Melbourne Car Hire Information, Car hire Instructions & Policies

Address

103/228 A'Beckett St, Melbourne VIC 3000, Australia

Telephone

+61 1800327826

Pick-up Instructions

Please pick up and return your rental vehicle to Secure Parking, 383 La Trobe Street, Melbourne, 3000 Once you have received your documents and keys from our friendly staff at the East Coast Car Rentals office on A’Beckett Street, you can head over to The Mint Secure Car Park to collect your vehicle. To collect your car, walk to Secure Parking, located at The Mint Building, Level 4, 389 La Trobe Street. One of our team members will be there to greet and direct you to your car and provide you with a ticket to exit the car park.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -14:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

To be confirmed

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 8/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 10/day

capped at AUD 99

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 10/day

capped at AUD 99

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 6/day

capped at AUD 66

Cross Border

To be updated

Cross Islands

Must-not:

Taking rental cars to following islands is not allowed：
Daydream Island, Fitzroy Island, DayDream Island

Excess

Third Party Liability Insurance Excess differs by car model:

AUD 5500 for Hyundai Ioniq,Suzuki Baleno,Kia Rio,Suzuki Jimny,Toyota Prius-hybrid,Toyota Corolla,

AUD for other car models.

AUD 5500 for Bmw 3 Series,Toyota Kluger Hybrid,Bmw X5,Nissan X-terra,Toyota Hilux,Toyota Hilux,Toyota Hi-lux Dual Cab Ute,Polestar 2 (electric),Kia Sportage,Mercedes-benz Eqa,Toyota C-hr,Mg Hs,Mitsubishi Eclipse Cross,Mg Zs Ev,Bmw 116,Tesla Model 3,Opel Mokka,Ldv D90,Tesla Model 3,Tesla Model Y,Toyota Camry,Nissan Qashqai, Peugeot 2008 Automatic Or Sim,Mazda Bt-50 Dual Cab Ut,Spin Adaptada Atendimento Exclusivo Pcd,

Collision Damage Waiver Excess differs by car model:

AUD 5500 for Hyundai Ioniq,Suzuki Baleno,Kia Rio,Suzuki Jimny,Toyota Prius-hybrid,Toyota Corolla,

AUD for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.1 km from Melbourne City Heliport

10.7 km from Essendon Airport

18.7 km from Melbourne Airport

Railway Stations

0.2 km from Flagstaff Train Station

0.8 km from Southern Cross Station

1.3 km from Flinders Street Station

Hotels

Nearby Roomerang at Istana 5

Nearby Roomerang at Istana 10

Nearby Pegasus Apart'Hotel

Other Landmarks

1.3 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of East Coast Store Location

coordinates: -37.810170974211 144.95662091753

Guest Reviews

Total points： 8.2 / 10 Very good

Vehicle condition: 2.2
Vehicle cleanliness: 2.2
Spaciousness: 2.6
Counter staff: 2.4
Pick-up location: 2.2
Drop-off location: 2.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Melbourne
6 /10 Average
Reviewed: Tuesday, November 26, 2024
Car was in very poor condition. Damage from the front bumper to the rear bumper. Windows were quite dirty in the car causing sight issues when the sun was out.
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K.CHAN
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
Please provide the nearest gas station from the drop off location would be perfect. We have been looking for over 10 minutes but still couldn’t found, then go back to the service center to ask the lady!
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Lady Fui
Melbourne
7.7 /10 Good
Reviewed: Tuesday, November 26, 2024
Overall recommended.
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Jaco
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
Good service and everything went according to plan
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Anonymous
Melbourne
5 /10 Average
Reviewed: Tuesday, November 26, 2024
Counter staff is very friendly, however when she did not communicate with the staff that is preparing the vehicle, creating a lot of unnecessary trouble, had to remind the staff regarding the request due to confusion. Staff are in a rush to complete the process just to keep things moving . And informed us to get the insurance from them instead, asking us to get dual insurance to avoid the deposits.
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Shazli
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
It was a breeze at the counter. It was also nice of them to hold on to the car since we were a couple of hours late in picking it up. They offered to move the booking time to the time of our pick up so that we can return it at the same time the next day which was really nice. The condition of the car was good, fuel was full, booster seat was installed when we asked for their help. Overall, really appreciate the great service and experience of renting the car.
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A.Aguiar
Melbourne
9.3 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Long 3 weeks to receive back pre-authorization. Was told that was not allowed to drive to Mount Buller. What if I had rented for this?!?!? Never got this kind of restriction or warning when getting a rental car.
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Anonymous
Melbourne
9.7 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Really good service on pick up.
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Faris Harith
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
Was ok pick up process was ok
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Afroz
Melbourne
9.3 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Only one thing I didn't like is that their cars are not allowed to be taken to snow mountains. Otherwise, the process was good and vehicle was great.
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Keith.S
Melbourne
7.7 /10 Good
Reviewed: Tuesday, November 26, 2024
Overall satisfied. Fuel is full, Toll Tag is stick to the front mirror, car perform like new, staff is nice & the office location is just walkable distance to our hotel. The only problem was the car's front mirror & side windows were dirty & hard to clean up with just tissues. Also the returned process is blazingly quick.
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K.Tran
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Highly recommended.
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Anonymous
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
Excellent service from the staffs. Theres room to be improved for the car condition.
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N.Ung
Melbourne
7 /10 Good
Reviewed: Tuesday, November 26, 2024
Just avoid being upsold on car insurance.
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Anonymous
Melbourne
7.3 /10 Good
Reviewed: Tuesday, November 26, 2024
The car was not cleaned when pickup. I have requested for additional GPS but the map is not up to date
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T.Ang
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
good
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Anonymous
Melbourne
8.3 /10 Very good
Reviewed: Tuesday, November 26, 2024
Suzuki Baleno is not a good car.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Smooth operations for pick up and drop off.
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Barlow Pigou
Melbourne
6 /10 Average
Reviewed: Tuesday, November 26, 2024
The service was very attentive. I only waited about five minutes when signing the paperwork. The staff noticed I was Chinese, so they adjusted their Australian accent and speaking speed. They spoke very standard English, which made me very satisfied. The processing was smooth. When I went to the nearby parking lot to pick up the car, the staff there were Indian. Their service attitude was decent, around 70 out of 100, but they managed to maintain basic etiquette and service procedures. Just don't expect too much for a smoother service. Also, I have to complain about the parking lot for returning the car. When picking up the car it was on the 7th floor, and for the return, you had to drive to the 10th floor. The tricky part is the entrance on the 2nd floor; it's extremely narrow. I rented a Camry, and the width at the entrance was just barely 10 cm wider than the car itself, plus the entrance is at a turn in the middle level. I had nearly 10 years of driving experience in Beijing, so I consider myself quite experienced, but it still took me around 5 minutes to get through that entrance. The situation was worsened by two parked cars near the entrance that day. Just to emphasize, be very careful at this point! I saw a Chinese couple who got scratched at that entrance; they were discussing the issue with the Indian staff. So, really, be cautious!
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Meroy Longman
Melbourne
4 /10 Average
Reviewed: Tuesday, November 26, 2024
The biggest advantage of East Coast is the low price, but the condition of the car is average. The car always veers to the right, maybe due to alignment issues or insufficient tire pressure (I have 5 years of driving experience). The store and the pickup point are on opposite sides of the street, in a parking lot on the 10th floor of another building. The door to the parking lot is hard to find, it's best to ask a local for directions, it took me at least 30 minutes. When returning the car, there was a mistake due to the staff (incorrect initial mileage record), so we had to go back to the store to correct it! The pickup point was staffed by some Indian guys, no office, and the car I got was dirty, the exterior was very dirty (uncommon in countries with good air quality). Small companies save money, so their service can't be expected to be good.
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Giles Geoffrey
Melbourne
4 /10 Average
Reviewed: Tuesday, November 26, 2024
The waiting time is slow, there was only one person in front of me, but it still took a long time to get to me.
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Spring Willard
Melbourne
4 /10 Average
Reviewed: Tuesday, November 26, 2024
The wait time was quite long. I had reserved an SUV, but was informed I would have to wait an hour to get the car. After an hour, there was still no car available. In a rush to get to the Great Ocean Road, I had to agree to switch to a Camry. The rental fee was only slightly discounted. The car was relatively old and not very clean.
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James Whitman
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Good
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Jocelyn Thomas
Melbourne
6 /10 Average
Reviewed: Tuesday, November 26, 2024
Average service
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Erica Grant
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The pickup and drop-off processes were quick, and the service was decent.
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Kelly Byron
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
The rental company's store is good, located on La Trobe Road in Melbourne, a relatively busy street for car rentals. Overall, the store isn't hard to find. The issue is the seating; there aren't enough seats and the queue is quite long. Having more chairs or a ticketing system would be helpful. Since it was Chinese New Year, there were many renters, mostly through QEEQ, and each customer took a long time to process due to language barriers, averaging at least 20 minutes, sometimes even 30. The company should train their staff better to improve efficiency.
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Ella Baldwin
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Rented a car in Cairns for a day trip to Paronella Park. After picking up the luggage, called the rental company, and they sent a shuttle to pick us up from a designated area at the airport. The airport is very close to the city center, a 10-minute drive. The vehicle was very new and in good condition.
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Josephine Irving
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The service was very good, smooth process, and the vehicle was in excellent condition.
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Glenn Morse
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The service was excellent, the process was smooth, and the vehicle was in good condition.
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Karen Jackson
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The service was very good, the process was smooth, and the vehicle was in excellent condition.
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Carter Parker
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
Working hours end too early, and overnight parking is too expensive; the pickup location in Melbourne was very slow, waited nearly an hour. But very cost-effective, and the car was in good condition.
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Clare Catharine
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The car was in great condition with only 15,000 km on it. The interior was clean and had no strange odors. The service attitude was very good. We returned the car at Melbourne airport and there was a free shuttle to the airport. Very considerate service.
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Lee Doyle
Melbourne
4 /10 Average
Reviewed: Tuesday, November 26, 2024
The waiting time for picking up the car was too long, and the staff was not very friendly.
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Benedict Buck
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The service was excellent. The pickup location was downtown, very convenient. The vehicle provided was very new, a CRV. They also reminded us to set the navigation to avoid toll roads.
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Gladys Sainsbury
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The company is very professional and reliable, with a great attitude and high cost-effectiveness!
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Adonis Stella
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
The car pickup was very smooth. The elderly lady at the reception was very cute. The rental company's price-performance ratio is very high, and the car was in great condition, much better than other well-known brands. Returning the car was also very smooth; the staff took a quick look and it was done. Since the return location is a bit far from Melbourne Airport, there was a shuttle bus to take us there. Highly recommended.
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Ethel Conan
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The company is not large but offers decent service. Although there's no location at Sydney Airport, there is a free shuttle from the return location to the airport.
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Nora Violet
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Both picking up and dropping off the car are very convenient. There are no forced sales of additional services, and the staff are very friendly.
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Frances Browning
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
The brakes are too tight.
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Cara Garden
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
The counter only has two staff members, so you need to queue up to handle the procedures. Arrive early as many people pick up their cars after 10 o'clock.
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Fabian Victor
Melbourne
6 /10 Average
Reviewed: Tuesday, November 26, 2024
The staff was somewhat careless and accidentally overcharged me. They couldn't refund the excess amount, so they offered a vehicle upgrade instead.
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Toby Ellen
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
Simple, fast, and quite satisfactory.
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Chasel Martha
Melbourne
6 /10 Average
Reviewed: Tuesday, November 26, 2024
The GPS malfunctioned during use, couldn't return the car at night, had to make another trip in the morning. Tire pressure was low, causing a driving hazard, windows were dirty, lots of noise inside the car, no Chinese service, and the fuel tank was not full!
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Tina Robbins
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
The shop is located right in the CBD, easy to find, and the pickup point is also quite close.
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Camille FitzGerald
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
Acceptable.
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Bert Holt
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Very satisfied
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Gloria Louisa
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Satisfied
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Hogan Vogt
Melbourne
6 /10 Average
Reviewed: Tuesday, November 26, 2024
It's okay
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Jack Roy
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Easy to find, not many people in line, but the rental point is a 5-minute walk from the actual pickup location.
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Todd Pansy
Melbourne
2 /10 Poor
Reviewed: Tuesday, November 26, 2024
Terrible
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Larry Bryan
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Very satisfied
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Jenny Carrie
Melbourne
2 /10 Poor
Reviewed: Tuesday, November 26, 2024
Insurance upselling
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Lawrence Christie
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Australians are known for their slow efficiency, so be prepared to spend about half an hour picking up the car.
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Delia Jonathan
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Overall, I am quite satisfied.
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Cliff Connie
Melbourne
6 /10 Average
Reviewed: Tuesday, November 26, 2024
Charges not clear
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Omar Hazlitt
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Excellent service from both the QEEQ platform and the EastCoast Car Rentals in Australia.
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Cedric Childe
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
I was a bit disappointed to see it was a Suzuki Swift at pickup, but the car had low mileage and was relatively easy to drive, especially for a foreign trip.
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Aurora Rhodes
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The staff at the rental location are very diligent; they took photos of the entire car both inside and out when I returned it.
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Claire Eugen
Melbourne
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
During holidays, make sure to pick up your car early to avoid crowds and affecting your schedule! We went to the A'Beckett Street branch in Melbourne on New Year's Day. There were only two counters for processing paperwork, and we arrived during peak time around 10 AM. We queued for over an hour, and actually got the car around noon. However, the return time can be extended accordingly, so if you rent for 48 hours, you can use the full time. Processing was fairly quick, taking 5-10 minutes per group. The insurance upsell was minimal; just say 'no' and they won't push further. The car was in great condition, as described, and very clean inside. The gas tank wasn't full when we picked up the car, and we forgot to ask about it on the spot. We called customer service and they connected us to the branch to confirm, and we were told to return the car with the same amount of fuel. Very efficient service. We quickly received an email with car condition info and photos after pick-up, and if returning during store hours, we received the confirmation email within an hour. Everything went smoothly.
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Daphne Lattimore
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
They promoted their own insurance, but I didn't buy it.
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Cash Stevenson
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Satisfied
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Joyce Funk
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The car is very new and excellent.
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Hilary Rusk
Melbourne
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Very satisfied
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