Great

The return location was not clearly marked. When calling for assistance, the person (sounded like they were Indian) had a poor attitude, was unhelpful, and eventually said 'I can't help you, goodbye.'

The rental cost is cheaper than other companies and the car is decent. Good value for money.

Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.

Everything was great both in syd and melb branch except syd branch pickup shuttle came so late that i missed my flight but it was also improper planning on my part. Great experience overall

Not convenient to pick up / drop off. Not given the car I booked and the car is old and dirty. Disappointed and will not choose ACE next time.