Quite Good

It's been ten days and I still haven't gotten my deposit refund. And The drop off point is difficult to find. We do not know where is the office. The office in The airport is closed when 6 pm.

I got a Hyundai kona which can hardly fit 2x 26inches luggage unlike a Mitsubishi or Toyota chr. Hardly considered mid size SUV

Na

The ground staff was very friendly and helpful. I was upgraded to a bigger vehicle, as the one rented was not available. The car unfortunately was not in the condition I expected it to be in: - I was told it would be perfectly fine - It was scratched and bumped - It was dirty outside and inside (full of sand and dust) - We found it with the backseats were reclined - Two of the head-rests for the backseats were missing - It seems the car had not been checked and cleaned after the previous rental The Europcar customer service was unfortunately neither very responsive nor helpful.

Staff were to busy flirting with each other so they didn’t talk us through the car or explain very much.

Like: Service
Dislike: Details about document to prepare. Pls mention no photocopy required as it can be done on desk