Other than employees part, everything was great.

There were several flights arriving in Zurich at that time, and there were quite a few people in line. It took me about thirty minutes to get the car.

It's okay, but I'm not sure when the deposit will be returned.

The Zurich airport rental office is not far from the arrival hall, and you can walk there without needing a shuttle. There were not many people in line, and while the staff was not particularly enthusiastic, they were polite enough. I got the car quickly. However, the return location at Geneva airport lacks clear signage. Initially, I couldn't find the return spot and had to circle around and ask someone for directions. If you miss the only small sign, you might end up driving into France! Of course, this is not the fault of the rental office, and the return process was quick.

They should clear the insurance policy to their customer as it is little bit confusing what all is covered and its limit.

Like: Car condition was excellent
Dislike: Service at the desk. They don't ask if you don't ask them to help you.