Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take.
Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30.
Staff was very friendly for pickup. Overall, very smooth and will rent again.
They use the time difference to mislead and repeatedly push for car insurance purchases for profit. Multiple attempts to resolve the issue via phone and in-store visits resulted in constant evasions. Email customer service also did not respond. Very bad attitude.
They charged me dozens of dollars for fuel, enough to fill an entire tank. Even worse, they inexplicably charged an extra 600 dollars for a one-way rental fee during the car exchange. If I hadn't checked the bill carefully, no one would have informed me. Extremely poor service!
Since the transaction was thru Hertz, not sure that we actually dealt with anyone from Firefly. That being said, the entire process was seamless.
About QEEQ:10.0/10
Easy to use and gives a complete picture of available rates. I usually find you’re the cheapest.
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