Frustrated by the fuel option switch at the airport. Excellent car though.

When picking up the car at the counter, the staff may suggest some identification tips, everything else was fine.

i have used alamo for every trip ive had and ill always use them. the pick up truck was a bit too big for me (5ft height) and i think ill book a SUV next time but no complaints

fantastic website with the cheapest prices. all smooth and easy to use and the rebooking at the cheaper price option is class either way you are guarenteed the lowest price

Lincoln Navigator was not available. I was offered GMC Denali which stink with cigarettes, so I had to refuse it. After that I was offered even smaller GMC Yucon, which is pretty much Chevy Tahoe. I was after 16h flights with my tired family standing in 33C heat, so I didn't want to go back to the desk and argue... Overall not happy, as I could get Chevy Tahoe for the 60-70% price of what I had to pay and ended up with a smaller and simpler car that was showing OIL CHANGE every time when started.

All went well from the point of booking via QEEQ Mobile App.

On picking up the car the member of staff at the Alamo counter tried to tell me the car i had booked was too small for myself and my child and would not fit my two cases in the boot, this was not the case at all, the car very comfortably fit all our luggage in and an extra case plus hand luggage on our return to the airport. He also implied I did not have sufficient insurance even though i had booked the top cover that Easyrentcars offered (including road side recovery). I was made to sign paper work whilst the staff member told me to sign my life away. This was most upsetting and he was obviously trying to oversell and rip off a woman travelling alone with a child. absolutely shocking experience. The back seat of the car was soaking wet, though we were told to return the car empty because of this.

Had no problem at all and would use easyrentcars again.

Our class of car wasn’t available. I was pretty disappointed. At least they have me an upgrade but I’m still disappointed I didn’t have my convertible car