Too many surprise costs when I picked up my car at a time when it is too late to do anything about
SRA
Canada
Reviewed: Sun, Sep 29, 2019
About Routes:6.7/10
The price quoted was extremely good however I did not realise that I would have to buy their car insurance as they would not accept any car insurance outside of north america so could not use the global coverage I already had and is accepted by every other rental agency I have ever used in Canada and in the USA. This increased my rental charge by about 65%.
Unable to extend the rental, even in-person at the store didn't work. Late by a day and it costs 121 dollars, about 5 times more expensive. The one-week rental was only 200 dollars.
“Okay for low prices but don't expect good services.”
About Routes:6.3/10
Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle.
No enough staff ... have to wait for a long time.
Parking lot is small and tight ... have challenges to drive in and out.
Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great.
Would definitely use Routes again when I’m back in BC.
The location was a bit off the beaten path, but easy to find and navigate to. We got our car within a reasonable time, and it was a very new model, a great value for the price. My only complaint was the faint cigarette smell in the car, but a minor issue.
About QEEQ:8.0/10
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Too many surprise costs when I picked up my car at a time when it is too late to do anything about
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