bad advise of the sales person about the car and very tricky way of cheating costumers with 0 fuel
M.Elerian
Turkey
Reviewed: Wed, Oct 2, 2019
About Windycar:6.0/10
I had booked a Tucson and they gave us a small jeep and it was totally a terrible experience driving us.
they delivered the car almost 0 fuel and they told us to deliver it that which as you know it is impossible to deliver a tank 0 fuel and that resulted in them getting the car back 20% tank and re-imbursement
Windycar, one of the bigger local car rental companies in Turkey. Good service and better value than international chains. The car was in good condition. However, there were some issues during pickup, but it didn't affect my positive impression. Details below.
For pickup, the Kayseri Airport branch is not located within the airport, and there was a data issue between QEEQ and their system. I had booked for pickup at Kayseri Airport and dropoff at Istanbul Airport, but their system showed both pickup and dropoff at Istanbul Airport. This led to several calls to coordinate picking us up from the airport, confirming the booking, and dealing with issues at the store where their POS machine couldn't process my three credit cards (due to their bank's problem). The store manager was very professional and resolved the issues quickly, and after 3 hours, we completed the paperwork and got the car. Although the car they provided was dirty and almost out of gas, it was a new car with only 8000 kilometers and was in good condition.
If you are Chinese, please be cautious and don't get scammed like I did. This local rental company gave me a damaged car with a dented door when I picked it up. I asked for a newer one, but they refused and shouted that they would refund me, but I couldn't switch to another company that day. Being in a foreign country, I had to accept it despite the inconvenience. When I returned to the car rental, they suggested an upgrade for an extra 100+ to get a Hyundai. I agreed, but encountered an even bigger problem. They said it had an empty fuel take! I wasn't experienced and accepted it, ended up spending 200 liras on fuel only to find the gauge still showed empty. I was confused and asked the gas station staff, who told me the rental company had intentionally given me a car with a faulty fuel gauge. I drove nervously the entire trip, stopping frequently to refuel without knowing how much fuel was actually in the tank. Thankfully, I returned the car, and the staff anxiously asked if there were any issues, repeating the question twice. They clearly knew it was a faulty car and rented it out intentionally. If it had broken down mid-trip, I wouldn’t know what to do!
“Would consider Easyrentcars again for future rental in Turkey”
About Windycar:5.3/10
We finally left windy cars with the third car presented.
1st car pointed out no rear reg plate, no problem, it was as stopped by police check, turned back.
2nd car filthy too big and automatic, never drove one before.
3rd car after check and petrol, set off at 11.30am having arrived 9.50am to complete paperwork. On return offered a lift into town.
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bad advise of the sales person about the car and very tricky way of cheating costumers with 0 fuel
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