Fairly easy but it could be alot better

I was not aware that the rental location was away from the airport. We had to catch two shuttles

Car was not the Jeep I requested, but a Kia Sportage, 70,000 miles? Car had dents, scratches, seats had many stains, plus right rear tire needed air everyday.. Worst car I ever rented. Shuttle from Denver Airport to Fox was a horror show,, not a direct route.

Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.

Car was showing require maintenance again and again . Counter staff sold insurance to us by telling it is compulsory . Even hard selling of buying fuel from them was done .

I didn’t get the right car so the agent told me to upgrade into a standard SUV, Hyundai Santa Fe. She told me for 10.00 a day but in my last e-mail it’s 12.00 dollars that was 2.00 dollars more. That’s completely stealing my hard earned money so I’m rating you guys poor monetary and service wise. ☹️