Fairly easy but it could be alot better

I requested a small compact car, but they were out. I was given a bigger suv, with a much larger gas tank. The millage wasn’t good. I wish I would’ve gotten the little car.

Rather long wait to pick up car---but great rental rate and helpful staff!

Worked well and rebooked late at a better rate. Timely refund provided for cancellation as well.

The only complaint I have is an employee's attitude at rental site upon pickup.

Transaction was smooth will use again.

I didn’t get the right car so the agent told me to upgrade into a standard SUV, Hyundai Santa Fe. She told me for 10.00 a day but in my last e-mail it’s 12.00 dollars that was 2.00 dollars more. That’s completely stealing my hard earned money so I’m rating you guys poor monetary and service wise. ☹️

I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.