Confusing but reasonably convenient.

The pickup location was not at the usual airport location, and pickup was time consuming. But, it was a good price.

They could do a lot better, they need to improve on everything

I don't undertand why they are renting specific cars online and when you get to the location they only have 2 kind and on top of that, the cars were all scratched with hits all around. The counter person was rude and and even got attitude after you reject their insurance or any other things they sell.

All great

The counter staff was very helpful. The car that we originally supposed to rent had a strong smell like a dog/pet had been in the SUV although it looked clean.I have animal allergy and is very sensitive to it that triggers an asthma attack. The staff was understanding of the situation and gave us a different rental. The other thing that I disagree on is that although we paid by credit card, a $500.00 security deposit was charged which I think is too much.

This is the 2nd time I rented from Fox and the service was excellent and accommodating. I wasn't happy with the first car and upgraded the next day and it was done quickly and smoothly.