Centauro's service is really poor. There were too few staff during pickup, the place was full of customers, and I had to wait for a long time. They charged me a €1400 deposit and another €105 fuel deposit, claiming that it would be refunded if I returned the car with a full tank. Before returning the car, I filled the tank until the pump clicked off, but the fuel gauge still showed it was slightly below full. I specifically went to another gas station to fill it until it kept clicking off and couldn't take any more fuel, but the gauge still showed a bit less than full. Then, I drove less than 5 km to the return location. I explained this to the staff, but they wouldn't listen—only going by the fuel gauge. They said it was because I drove those 5 km that it wasn't showing as full, and they insisted on charging me €6. I even offered to go to a nearby gas station to prove it was completely full, but they told me the store would close in 5 minutes, so they couldn't process the return. I had no choice but to accept the loss and left by taxi. While waiting for the taxi, I saw their airport shuttle bus arriving with a full load of people coming to rent cars. They didn't even bother to cover up their lies! Absolutely disgusting! I checked reviews from other international users about this company and found many similar experiences—people being charged for all kinds of ridiculous reasons. Lots of negative reviews! I hope the Zuzuche app can include other users' reviews in the car rental options to help customers make informed decisions.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Muy buena la experiencia
Relevant Reviews on Centauro Madrid Airport
Hiram Chaplin
-
-
-
-
View more >Page Rhys
-
-
-
-
View more >