Waiting time from airport to be picked up took fair bit of time. Vehicle condition was good and clean. Rent agreement paper work process didn't take a long time. Pre-authorization fee was bit high, could dropped down to attract more customers.
About QEEQ:8.0/10
Easyrentcars.com website was pretty easy to navigate through. Some of the information related to payment terms and conditions were bit confusing and unclear. Overall service is satisfying and good customer service provided.
1. We booked a Jeep, but we were given a Japanese car. 2. The Chinese representative had a bad attitude and argued with the customer about the fuel issue. The car was not above F when we picked it up, but they insisted it had to be above F when we returned it. We had to refuel at 10 PM.
Very bad service. This owner should not work in services field as he does not provide any.
No one showed up at the drop off warehouse therefore I informed them 4 days before, by phone and confirmed time and day for returning the car As no one was on site "the drop off day" I phoned them 5 times +one text and no courtesy to at least acknowledge. I will never book again with them for sure.
About QEEQ:7.0/10
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Good vehicle, competetive cost in market.
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