Si on respecte les consignes préalables, la location se fait sans souci (surtout pour la clientèle canadienne et américaine).
Le véhicule qui nous été remis était très récent (2019) et le modèle le plus équipé (Nissan Rogue SL AWD) ce qui a fait notre plus grand bonheur.
Prix très avantageux.
Le seul bémol est que le véhicule nous a été remis sale. L’extérieur a été rincé tout au plus et il restait des objets des locataires antérieurs dans les espaces de rangement (appui-bras et coffre à gant).
Je relouerais avec eux sans hésiter.
About QEEQ:8.0/10
Très satisfaisant. Il faut lire les petits caractères mais sinon tout s’est bien déroulé.
Les rabais applicables ont fait diminuer le prix et l’instrument de garantie de prix est intéressant. Multiples façons de sauver de l’argent et d’avoir des récompenses.
1. This is supposed to be a local chain, but I only found two locations in the whole of Vancouver.
2. During the booking, I specifically chose the Jeep Cherokee, but I got a Nissan instead. The difference is night and day. I couldn't argue because the rental company is located outside the airport. If you don't want it, you have to walk back to the airport yourself.
3. Nowhere did it mention that there was a mileage limit. I went to the US and was told I could only drive 1300 kilometers in 6 days, and any extra would be charged at 30 CAD per kilometer. I just had to accept it.
4. When I picked up the car, they rushed me through a 1-minute inspection, but when I returned it, they took 10 minutes to check. They said there was a ~0.2cm scratch on the top of the windshield that wasn't there before. They insisted it was my fault. Are you crazy for money? Making all sorts of excuses to charge me. In the end, I had to catch a flight, so I unwillingly wrote down what happened.
Horrible wait for shuttle at airport (40 min)
Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned.
Staff were not friendly and not enough of them clearly.
Customer service was terrible. The shuttles to get from the airport to the rental place were very full, so we had to wait a lot to just get to the rental location. Then, we had to wait even more there to get out our car. In addition, they made a mistake when preparing our car, so we were charged twice, although the fixed it in the end, it was an inconvenience.
About QEEQ:10.0/10
The process to rent a car was seamless, however since Routes was not that good, I wish there was a better way to see what people have to say about rental companies before renting a car.
“Second day I could not start the car. I called them back and they said sorry we are under staffed.”
About Routes:5.3/10
0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.
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