This rental car company is terrible, their attitude is extremely poor. I picked up the car at 8 PM, and shortly after driving out, I noticed the car's display screen was malfunctioning. I stopped at the nearest gas station and tried restarting the engine, but the issue persisted. I called the store and was told the display screen was already problematic. Why couldn't they tell me earlier? They said the car itself was fine and I could continue driving it. It was already late, around 8 or 9 PM, so I decided to drive it back to my hotel first (the car worked fine except for the screen issue). The next day, the customer service at their store apologized profusely and offered to swap the car for a different one, so I went there. However, they didn't have the same model available, and the alternative couldn't fit all my luggage. I decided to just keep the original car since I had no choice. The customer service rep offered to compensate me with half a tank of fuel as an apology. I rented the car for three days at a cost of nearly 1,800 RMB, and just swapping the car cost me half a day. I don't even know the value of half a tank of fuel. To make matters worse, when I returned the car this morning, the airport staff accused me of returning the car with less fuel than it should have. I tried explaining, but she wouldn't listen. Imagine dealing with an unreasonable person like a market vendor—she kept saying her piece, and I kept saying mine. My daily rental cost was 600 RMB, and a full tank of gas might cost at most 400 RMB. The critical issue is that as a foreigner renting a car in another country, discovering a problem within 3 kilometers of driving is utterly unsettling. There was no explanation, no transparency, and no apology. This rental company clearly doesn't value their customers' safety and feelings, thinking that compensating with half a tank of fuel is enough. Moreover, their store's customer service and airport staff have no communication whatsoever. The airport staff clearly doesn’t care; they're just employees, and they know nothing. Avoid this rental company—it’s a trap. While my English is okay, those who are not confident in English will likely struggle even more. To sum it up: it's absolutely the worst experience. I've never encountered anything worse.
The service was mediocre. The highway toll card rental costs 30 MYR, and you have to load it with your own money. If you overcharge, you don't get a refund. The card initially had only 1.5 MYR, which caused me to miss the toll card refill station and get stuck at the toll booth. I had to find a place to refill the card, which was very inconvenient. I specifically chose the rental location at Terminal 2, but they directed me to pick up the car at Terminal 1. When returning the car to Terminal 2, they charged an additional 30 MYR. When I arrived at the designated return spot, I called the contact, but I had to wait half an hour, almost missing my flight. The entire experience was terrible.
I have been renting from Galaxy for few instances and previous trip I switch to another car rental thinking that most of the car rental are the same. Full of disappointment from other car rental providing bad car conditions (old and dirty). This trip I switch back to Galaxy Asia and through comparison you will realised the differences. I will continue with Galaxy Asia and hope they will continue with such good service and quality car.
About QEEQ:10.0/10
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Customer Service
inexperience staff during drop off, cleaness of the car need to improve
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