Excellent

They upgraded our family to a nice spacious car free of charge. Excellent service.

The car was good enough for our short trip to Paris. Pick-up and drop-off times were okay, although they could be bit faster. We didn't have any problem during the rental period.

Customer service from both places were great. We liked that there were no hidden fees and they gave us the car we had originally reserved. First time renting in Europe and it went better than expected!

Love the email reminders regarding our car rental pick up and pertinent information required.

Dollar was hard to find and you actually had to go to the Hertz desk - there was a small Dollar sign which I missed when I was first looking around. I queued for 45 minutes. The lady at the desk was dismissive and quite rude. When I questioned the insurance policy she looked annoyed an tutted at me. She couldn’t answer my query nor did she try. I was left to go and find the car, inspect it by myself.

Yes fine, no problems with the booking process.

Service effectué au guichet Hertz. Malheureusement aucune indication dans la réservation que le retrait du véhicule se fait à cet endroit. Au guichet Hertz seul un petit logo Dollar caché derrière le comptoir indique que le retrait doit se faire là, du coup perdu 30 min à chercher ce guichet. Cela dit seul point négatif, très bon véhicule et service une fois ce problème résolu.