Easy but quit giving me a sales pitch

We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.

We were supposed to get a Jeep Grand Cherokee or similar, what we received was a Mitsubishi Outlander Sport which is a really small suv. And this was after waiting in line for about 40 minutes. I did not go back in to complain because we had been up a really long time at that point and I had my 5yr old and 11 month old with me and they were ready to go plus there was only two people working the counter and at least 20 people waiting at that point. So we just left after barely being able to get our luggage and car seats into the tiny car. I would like to have had the larger vehicle but my kids were done and could not have waited the hour or more for me to get back to the counter.

Your side was great, no issues and would use again.

There was an old little scratch on the door when I found the next day, later on I found out that the right side mirror is broken (keeps on moving when I make a turn) and there was no floor mats on all the floors.

The counter staff lady was excellent in the way she handled the customers. I booked a 7- seater vehicle, when I arrived at pay-less to pick up the vehicle, there were already 2 families waiting and 2 more came in for similar vehicle. Due to delay in returns, they were running short. They Lady at the counter handled the situation well and offered alternatives for people willing to take and was constantly communicating with status updates. Coming to the car, though the exterior was cleaned the interior was dirty with sticky pocket holes and greased seat.

The booking process was very easy and convenient.

Well I suppose to get a Taurus-Ford I didn't. Then the gentlemen said I would get a newer car-Ok. But once got downstairs to get keys young lady couldn't find that car. She gave me another..