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Live chat Email us Service Code: 5249406169
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Will try a different car hire company next time.

Reviewed: Fri, Oct 18, 2019
About Europcar: 5.7 /10
Although it was clean and in good condition, the vehicle I booked, a VW was not the vehicle I was given; a Hyundai. Given the vehicle with virtually an empty tank of fuel, the fuel warning light came on after driving only a couple of kilometres. Arrived at the pick up location but no one was there to drop off the vehicle for me. I had to go back to the hotel to have receptionist contact car hire company to organise another pick up location. I was told no one was there because they couldn’t contact me by phone, although I had been in contact them by e-mail and confirmed the pick up time and location the night before. This wasted nearly 2 hours of my time. I put 2 scratches on the side of the vehicle, which I admit was my fault, and was charged an additional €170. The quote was done over the phone and by text messaging. Not sure if that quote was right but a friend of mine told me it might be too excessive. The money was taken out of my account on the spot but after about 3 weeks, after a couple of e-mails, they did send me the invoice for the repairs.
Economy | Volkswagen Polo or similar

Relevant Reviews on Europcar in Greece

Kimberley Howell(s)

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Reviewed: Tue, Jul 1, 2025
About Europcar: 10.0 /10
The service was excellent, no pressure to buy insurance. Rented the car for two weeks and got a brand-new car under 2,000 miles. No complicated paperwork, the contract was sent directly to my email in electronic form. The deposit was refunded in less than a week.
About QEEQ: 10.0 /10

Sherry Electra

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Reviewed: Thu, Feb 22, 2024
About Europcar: 10.0 /10
Excellent service. When my flight was delayed during the return, they extended the return time for free, but you must call the rental desk in advance to confirm.
About QEEQ: 10.0 /10

Ingrid Fox

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Reviewed: Thu, Nov 6, 2014
About Europcar: 10.0 /10
Everything was quite good.
About QEEQ: 10.0 /10

j.atsidis

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Economy | Volkswagen Polo or similar
Reviewed: Sun, Sep 1, 2019
“Quick and easy. Promo code was an Added bonus. Cheapest rates”
About Europcar: 10.0 /10
Excellent customer care at lesbos Airport both at pickup and drop-off
About QEEQ: 10.0 /10

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Economy | Volkswagen Polo or similar
Reviewed: Thu, May 16, 2019
“Need more attention to the cars”
About Europcar: 4.7 /10
The car was not the VW Polo that we booked but apparently in the same class (Suzuki Swift). The staff were helpful and courteous. The car was in shocking condition. We had booked an automatic but they showed reluctance to give us one and kept suggesting a manual. We think it was because of the poor condition of the automatic vehicle. Brakes were poor and the body condition terrible. The car was in shocking condition and had not been repaired after several collisions. Bits were barely hanging in place on front and rear. The website showed a pickup at airport but there was no Europcar presence at the airport. They had to come from the Port, so we had to ring them and then wait. Better information is needed.

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