Really good

An elderly lady at the counter was great; she upgraded us to an SUV, a Ford Escape, for free. Both pickup and drop-off were easy and convenient.

Do not go to this Budget. They mislead you. When picking up the car, they used an electronic contract that I didn't fully understand before clicking to the next page. In the end, I unknowingly bought several unnecessary insurances and other items. Even though I returned the car with a full tank of gas, they insisted it was short and charged a ridiculously high fuel fee! I will never go to this Budget again!

The staff attitude is acceptable, and they are quite patient in explaining terms when they notice your English isn't great. Overall, if your English isn't too good, don't worry. Take your time to read through, look up words in the dictionary if you don't understand, and ask more questions. Don't confirm anything you don't fully understand. If the staff tries to upsell, just say: no thanks, I just want what I ordered.

Avis and Budget provide very poor service with lots of hidden charges. I advise against using them!!!

This is my second time using this rental company. The process is smooth and the service is excellent.