best experience ever

Waiting for too long to get a car, when I was driving on the road about 30 minutes I got a flat tire after arriving to my hotel . I called the counter service or someone denied helping me out, service business is very poor, occupation is unprofessional . Service staff should inspect the entire car carefully before handing out the car to customers. P.S ,. There was a nail in the tire

Not pleased with how this company do business. They left out keen information bout drop off and pick up on after hours. Customer service was horrible. Over all will not be doing business with them again.

Easy renter cars was smooth. Very understandable and helpful

The counter staff was very nice and helpful.

Since I discover easyrentcars I always travel with you and I recommend to everyone I know. Thanks.

Since our flight had been delayed twice, we finally reached Orlando by midnight. It had been a long journey and we were met with hostility and aggressiveness at the counter. The man asked for all these extra documents, such as a passport when we’ve NEVER been asked to present such document with any other car service in the United States. I am from New Jersey so I have a legal license. When we got there, there was a bunch of hidden fees not once mentioned on their website. They then even asked for a 1,000$ security for a car that was only going to be in our possession for 6 days. Needless to say, we left quite disappointed we thought we had found a cheaper option, but it just turns out with all the hidden fees, the value of renting with this company amounts to the same as other name brand ones. This company also has you pay for the sun pass experience even when you don’t use it. This is a nonnegotiable charge that we had to pay even when we didn’t use one toll. There is also a charge associated when one uses their own insurance, something that we have not encountered with other companies. After this horrendeous experience, we begin our mini vacation. The following morning a car sensor’s went off declaring that the car required maintenance. The fact that this company would issue customers a car that requires maintenance is insulting. When we tried to contact the company, they gave us a phone number to send them pictures too, but they didn’t even bother on opening the message much less contact us after the initial call. With the car in this condition, we felt unsafe traveling along the highways. This ultimately ruined our vacation.

The car had not been checked from the previous renter. Gas was at 1/2 tank mileage was wrong on my rental agreement. Major rental companies take your car insurance I’m glad I had a copy of mine