happy traveller

Easy to rent and return, but no Chinese service

Easy pick-up and drop-off procedures, friendly service.

The counter was located brisbane internatinal arraival floor with some other hireing car counters. sorrounded by comfy sofas, and some cafes.

Probably I wasn't undertood the terms well. Our arrival was a little bit earlier than we booked, also return late, total 2 hours were exceeded from my booking and been charged on my credit card one day extra.

The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would Like clarifyication

Like: Free upgraded to a new luxury BMW SUV, staff friendly and professional with no hard sell for extras.