Like: We were upgraded to a better vehicle. Dislike: very little explanation on how to use the car. Since we were not familiar, it took some time to become acquainted.
“We will not be using Europcar for any future business rentals. We will continue to use Easyrentcars.”
About Europcar:8.0/10
The drop off location in Hervey Bay charges for $60 of fuel when the vehicle was completely refuelled at the airport fuel station (some 100 metres down the road) which we paid special attention to do because I am very aware of the exorbitant rates charges to refuel. It was completely full, the fuel bowser clicked multiple times as I continued to try to fill it. It was not possible for us to put any more fuel into the vehicle.
About QEEQ:10.0/10
Great platform. Good price. However we booked a car seat and a booster seat was put in the car.
“Space in vehicle good and made for comfortable travelling. Car dirty on pick up inside and out”
About Europcar:6.0/10
The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would
Like clarifyication
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happy traveller
Dislike: very little explanation on how to use the car. Since we were not familiar, it took some time to become acquainted.
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