Great vehicle

The store was very busy when I went to pick up the car, but it was well managed and the staff were very friendly. By the time I got to pick up my car, the originally booked model was no longer available. After negotiating, the store manager upgraded me to a Porsche Cayenne for a small additional fee. After returning the car, I carelessly left my wallet in the car. Even though the staff had finished work, they delivered it to my hotel at around 11 PM and firmly refused to accept any service fee. Encountering such a good company and warm service in a foreign country, along with the beautiful scenery of Australia, made it all very worth it. I strongly recommend Aucar.

Very convenient, pre-arranged pickup at the airport by calling after landing. Waiting time was not long; the driver helped with the luggage. The rental office is a 5-minute drive from the airport, and the car pickup process was swift. A clean small car ready to go!

Language was a small problem when talking on the phone. Address for the return is incorrect on the website/confirmation for return, staff member did say to return to collection point but didn't emphasise that it was different to confirmation text. Also staff had no idea where closest petrol station was to refill prior to return....told to google it!

All good. Discount offers are in USD & I am in Australia so of no use!

service was pretty bad, i got charged $18 dollars extra for admin fee which i was not told, when i called for explanation the manager hang up on me.

Like: The car was clean.
Dislike: Thought I will be getting. Kia Grand Carnival as advertise but instead I got a similar model Hyundai iMax.