car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.
“NEVER BOOK WITH ACE, the correct one is GreenMotion.”
About ACE:4.0/10
The ACE is not the real agency, but Green Motion, this resulted in an internal problem that made me wait more than 3 hours to get the car. I would never again choose this agency because of this, which should even be said before booking.
1.Staff was rude.(Person at desk who's name is Ame,was very rude).
2.Each and Every staff person at desk are trying to force the customers to buy full protection insurance from ACE/GREENMOTION.
3.If the customers have bought the full protection insurance from other website at the time of booking online,they are asking us to call back and cancel that insurance and then buy with them at the desk. If you are not willing to,they would scare you with big numbers,big deposits etc.
4.Only if you buy full protection with them,and they suddenly act to be very kind and be polite to you.
5.Paid shuttle bus should be free as almost all of the rental cars at the airport is free of charge.
6.I had to wait almost for 3 hours to reach the front desk because of long queues and no one even cared if we are ok.
7.It would not take that long, only for the fact that each customer had to go through the same process of staff trying to up-sell their insurance and cancel the already booked insurance.staff are happy even if the customers are waiting outside for hours as long as the person at desk buys the insurance with them etc.
Dislike: Even though I booked for automatic car but they gave me manual as they didn’t have automatic at the time of pick up!!
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