First time was better than the second one

Very professional

User-friendly and cost-effective

El coche muy bien,nos dieron uno de superior categoría y todo bien.Lo malo tener que pagar porque al final quien tenía la tarjeta de crédito era mi mujer y tuvimos que cambiar el contrato y nos cobraron bastante por ello y el tiempo de espera para recoger el coche también fue excesivo

Was disappointed that the car rental had been cancelled as our flight was 2 hours late, lady was quite helpful but we did end up paying more for a different car (I think this is a trick they use). On a positive note, they did speak english

Customer service was good, although the wait on the phone was quite long and

The pickup process was excruciating with a very kong wait. Literally no other company had queues as long as Sicily By Car. There were 3 reps working but with all the attempts to up sell on car type and size, insurance, accessories, etc, it took 4 times as long to check out. By the time we made it to the counter I just wanted our car so we could begin our holiday. After check out, everything with the car went fine.

Our flight arrived on time perfectly, but we spent one and a half hours cueing at passport control and we incurred in a £37.64 penalty for late pick up, even though we informed the desk staff throughout the delay. This was extremely unfair as it wasn't our fault being trapped cueing at passport control.

All fine