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+1-8007618913
Live chat Email us Service Code: 5826888051
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5826888051
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Search for Alamo Car Hire in London

Disappointing downgrade. Poor value for money.

Reviewed: Tue, Nov 12, 2019
About Alamo: 8.3 /10
The pick up and drop off were handled efficiently and there were no queues. The car I booked was an intermediate car but I was downgraded to a Nissan Juke, a subcompact Jeep that could only take one big bag in the boot and I had two large bags and an electric guitar plus two hand luggages. It was a disappointment to be downgraded but the Alamo agent wanted to charge me GBP 10 per day for an upgrade and there were no intermediate cars. I was offered either a Nissan Juke or a Vauxhall Astra, both of which were smaller than the car I booked. I am very disappointed and hope to receive a partial refund for this downgrade. There was a problem with the petrol gauge. I pumped petrol until it clicked off. When I drove off to return the car I noted that the petrol gauge was still one bar below full which is what it was when I pumped GBP 8.24 worth of petrol. So I drove back to the petrol station and it clicked off again after I pumped GBP 2.24 worth of petrol but I added a little more till GBP 2.40. The petrol gauge still showed one bar below full tank. I pumped another GBP 1.17 of petrol and it clicked off again but the gauge still showed one bar below full. So I just returned the car with the petrol gauge showing one bar below full which is what it showed before I topped her up the first time!!!!! There must be something wrong with the petrol gauge.
About QEEQ: 10.0 /10
It was very easy to book using the Easyrentcars App.
Skoda Octavia image
Alamo
Heathrow Airport T5(LHR)
London
United Kingdom
Intermediate | Skoda Octavia or similar

Relevant Reviews on Alamo London Heathrow Airport

Boyd Nichol(s)

View more >
Alamo
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Wed, Jan 15, 2020
About Alamo: 4.0 /10
The staff were not very helpful, focusing on recommending insurance during pickup. After returning the car, I realized I left a water bottle inside. I went back to the return location within half an hour to inquire, but they said they did not find the water bottle. The website offered navigation for free, but the staff claimed there was none and said we had to pay for it.

Pag Christiana

View more >
Alamo
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Thu, Sep 14, 2023
About Alamo: 2.0 /10
We returned the car two hours early, but the bill came a month later, showing an extra day's charge for late return. After presenting evidence, over two weeks have passed with no response.

Tobey Crichton

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Alamo
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Thu, Feb 14, 2019
About Alamo: 10.0 /10
Shared location with Enterprise, same service. A £200 deposit was taken when picking up the car and refunded upon return. It took around 30 hours to get the deposit back into my account. They only checked the tires and exterior when returning, even though it had rained and was a bit dirty, it didn't affect the inspection.
About QEEQ: 10.0 /10

M.Vardalia

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Premium | Mercedes-Benz C Class or similar
Alamo
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Feb 19, 2020
“It was OK”
About Alamo: 7.7 /10
The selection of cars in their premium is getting very shallow and not very good. The price when you want extend my 2 days was more than the price I paid for the 7 days.
About QEEQ: 7.0 /10
Very stupid process of having to send your rental agreement to you after my rental period has finished. I have paid you for the hire, then after I have returned the car you want me to send you my invoice to give me points I have earned by already spending the money. Utterly ridiculous from your company, you were better last year, this year becoming a joke.

B.Petersen

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Economy | Vauxhall Corsa or similar
Alamo
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Mon, Apr 29, 2019
“Insurance is always a killer.”
About Alamo: 8.3 /10
Staff were VERY helpful and had excellent customer service. Sam's professionalism at the Alamo reception desk really stood out. Returning the car was easy and painless. Everything was sorted in about 5 minutes. We were in a hurry so it worked perfectly for us.
About QEEQ: 8.0 /10
Was easy to book though only allowed us to book one insurance option online. We had to upgrade at Alamo. Liked that the website showed what mileage was included. A lot of websites don't show this so it was one of the reasons why We chose easyrentcars.

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