Friendly attitude and excellent service

The car that was provided was not as per the reservation; instead, we were given a downgraded vehicle. With a full number of travelers, the trunk was completely packed, making the trip uncomfortable. This was the biggest regret of the trip. In the future, I hope the company adheres to the rental agreement and does not arbitrarily provide any car. There is a payment contract in place after all. If I had known this was going to be the result, I would have rented a seven-seater business vehicle. I'm used to driving SUVs back home and wanted one abroad too. It was more expensive and I was downgraded.

The company is quite good. The woman at the indoor return point didn't inform me of some important details, but overall it's still good.

The service attitude and quality were good. The return route instructions need improvement as non-locals can't understand them. The car was in good condition, but it was provided to us with some body damage that wasn't repaired, which was not appropriate.

The car is quite old with no bluetooth capability, but good that it is clean inside. Long waiting time with the counter booth in airport, after that the shuttle and the service at Avis pick up location is fast.

Good! Support is helpful especially when there is delay in collection of the car.