The car wasn't picked up at the airport; we had to take their shuttle bus to a nearby store to get the car. When we arrived at the airport, their store was too crowded, so they asked us to come back to the airport counter in 20 minutes. We waited another 10 minutes at the counter for the shuttle bus to take us to the store to pick up the car.
I wasn't expected to pay 8000 baht as a deposit and it came as a surprise. And now that I return the car with no damage, they need 15 to 30 days to refund me. This is unacceptable
The car they gave me was in very poor condition. There were a lot of scratches and a couple of dent around the vehicle. The interior was very dusty and dirty. The rear windscreen was covered with a layer of dust.
Overall condition was very poor.
The car is quite old with no bluetooth capability, but good that it is clean inside. Long waiting time with the counter booth in airport, after that the shuttle and the service at Avis pick up location is fast.
About QEEQ:8.0/10
Good! Support is helpful especially when there is delay in collection of the car.
At Don Mueang Airport, you can't use credit cards starting with a 6. You have to go to another airport to use them. The car return instructions are unclear.
When picking up the car, it took 20 minutes possibly because the vehicle wasn't ready. However, the rental process was simple and quick, and the staff were friendly for both pick-up and drop-off. The 11-seater petrol manual van was upgraded for free to a diesel automatic. Excellent! Very satisfied with this rental experience.
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